Many teams have agents that are not always 100% dedicated to customer service or are away from their desk. It would be very useful to have a switch to turn availability on/off on the fly (like the ...
It would be great to send surveys to a segmented group of Users. I'm aware that surveys can be sent at the end of a conversation, but it would be great to be able to initiate a survey, poll or requ...
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut poss...
While looking for a precise conversation, a date filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possible.
It would be great to display the number of conversations per topic in the Stats page.
I want to hide chatbot on specific pages on mobile and want to show it on those specific pages on desktop. For example -- I want to hide it on the registration payment page on mobile but want to...
Possibility to change company name when having several brands Users are added to several teams for easier brand management
There might be the option of not opening a conversation when the user contacts you by email. => only go to ticketing system for example?
A contact form is missing for users who like to write in more detail.
I spent several hours testing Xeno's features and here is my feedback. **1 -** Integration with social networks has encountered problems in multiple languages. I believe the best solution would ...
Can you integrate with Apple Calendar as well as Google Calendar. Would be helpful for companies not using Google.
Could you allow for a chat to be converted into a text chat similar to the feature of Podium. Allows chat to continue even after the customer has left the website... Would be an amazing feature.
Instagram Chat integration since a lot of younger people are moving from FB to IG
When receiving emails into Xeno, have the option to enable automatic translation as it happens with chats. So agents can have seamless conversations via both chat and email in different languages.
I would like to see a cname option for the knowledgebase and email communication.
it would be really useful to be able to hook Xeno up to our own SMTP services. This may also help to overcome any email deliverability issues.
It would be useful to be able to manually add visitor locations if the system doesn't pick them up.
Xeno shows only the first one if there are several answers from Dialogflow. This is a bug.
Sometimes a visitor will start a new conversation about a previous topic. I would like the ability to merge conversations, like you can contacts.
I would like an option to automatically prevent any further messages from showing if a certain goal has been achieved, such as the visitor clicking on the chat button.
This was important because woocommerce can have the sticky menu on the bottom in the mobile phone Actually i can move it via css but it is better to have xeno native offset settings
Submitting testimonials about the products or service is also important for products quality improvement and customer service efficiency
A Journey of video tour of guiding customer will be great
Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
similar how to Twak.to or the trial of Crisp Chat that I am doing, has it where you can see the text that someone is typing before they send it. Please see the attached screenshot of a composed me...
Similar to the triggered message but it would be things along the lines of /serverinfo (press enter) sent the message with what is listed to be put in that i.e Seattle Server Specs blah bla...
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the vi...
Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for bus...
Suggestion from my team. You probably can retrieve the url where the customer is. The idea would be, let's say the customer is on the Invoice page on our software. If he clicks the button, th...
It would be good if contacts or customers could be able to re-open their closed conversations
