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Xeno
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Buckets
1. Issues
2. Improvements
3. New features
4. Integrations
5. Partner needs
Roadmap
Buckets
1. Issues
22
2. Improvements
77
3. New features
52
4. Integrations
55
5. Partner needs
0
Planned
10
Editing Contacts Updates "Last Seen" Date
1. Issues
10
Ability to hide/show cards based on live/delayed mode
2. Improvements
12
City detection not working
1. Issues
10
Unable to rename example triggered messages
1. Issues
8
Incorrect contact segments
1. Issues
10
Incorrect language in KB slugs
1. Issues
11
Video Showcase
3. New features
9
Clearbit integration unclear
4. Integrations
10
Call back widget
3. New features
7
Text Preview
3. New features
10
Connect Google Account After Email Setup
2. Improvements
7
Xeno Help Center > [Any] Top Category > "No Search Results Found" Message Despite No Search Performed
1. Issues
11
Visual difference in alerts
2. Improvements
8
502 error when trying to integrate Mailchimp
1. Issues
11
[Idea] Preselect FAQ articles based on visitor page
3. New features
11
See if a contact is online during chat
3. New features
7
Can't close out of the "add variables" dropdown easily.
2. Improvements
12
Edit KB posts & notifications
1. Issues
12
Allow us to customise the wordings on Xeno cards
2. Improvements
8
In-App Welcome Message (message trigger) showing name instead of title
1. Issues
9
"Bot response after 90 seconds of inactivity" not working
1. Issues
16
Drag-and-drop meetings to organize their sort order
3. New features
5
Label a specific Chat bot with a specific name for identification.
2. Improvements
4
Have separate Personal timetables for each Brand
2. Improvements
11
Link a separate Google Calendar for each brand
2. Improvements
6
Bulk Edit/Delete Contacts
2. Improvements
13
Xeno Help Center > Mobile View > Suggested Improvements
2. Improvements
10
Page visited feedback
3. New features
6
Lightbox for inline images
2. Improvements
10
Link to customers in survey results
2. Improvements
←
1
2
→
In Progress
2
Avatar does not show in email invitation
1. Issues
7
Have the news pages + meetings pages correct title tags + méta description
1. Issues
14
Inconsistent Booking Dates displayed
1. Issues
10
Xeno iOS App/Mobile Browser > Conversations > Issues and Improvements
1. Issues
11
Time display in conversations
2. Improvements
12
Wording for bot delay message
1. Issues
12
Is the Newsletter Subscription GDPR compliant without a checkbox?
2. Improvements
18
Videos or GIFS at the top of the chatbox
3. New features
11
Avatar popping up with a short message above chat trigger to encourage engagement.
3. New features
Completed
1
Please add filter by Brand for Team Analytics
2. Improvements
1
Add a Column for Brand of team member list
2. Improvements
11
Reorder Knowledge Base
2. Improvements
5
Can't delete Options from "Routing"
1. Issues
3
HTML broken when sending Predefined responses by email
1. Issues
8
Reorder Posts & Categories
2. Improvements
3
Quick select staff
1. Issues
8
Cname option
3. New features
5
Add SMTP feature
3. New features
5
Logout function for Mobile App
1. Issues
4
Submit Feedback
3. New features
4
Shortcuts/quick messages
3. New features
5
xeno does not load if integration is "invalid"
1. Issues
3
Hide empty categories in KB based on language
1. Issues
4
iOS app notifications are not coming through
1. Issues
9
Ability to Whisper while other agent is in chat
3. New features
7
Android App notifications not coming through
1. Issues
8
Dialogflow
2. Improvements
4
"Contact team" after first bot answer
1. Issues
4
Knowledge base full translation: translation into the selected language of the date in the KB page
2. Improvements
7
Some in-chat menu functions do not work on Android
1. Issues
3
"My teams" wording
1. Issues
6
Language management in KB posts
1. Issues
5
[Bug] Translation problem in bot answers
1. Issues
3
No form on booking a meeting through webpage
1. Issues
5
Misleading company link
2. Improvements
4
QA: magnified images in mail exchanges
1. Issues
6
Multiple Emojis in same message not converting properly
1. Issues
4
Pre-chat text, while in Live mode, is confusing to end-user
1. Issues
5
Apps pop-up is incredulous
1. Issues
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3
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