Xeno | Hellonext

Buckets

2. Improvements 77

3. New features 52

4. Integrations 55

5. Partner needs 0

Planned

Editing Contacts Updates "Last Seen" Date

Ability to hide/show cards based on live/delayed mode

2. Improvements

City detection not working

Unable to rename example triggered messages

Incorrect contact segments

Incorrect language in KB slugs

Video Showcase

3. New features

Clearbit integration unclear

4. Integrations

Call back widget

3. New features

Text Preview

3. New features

Connect Google Account After Email Setup

2. Improvements

Xeno Help Center > [Any] Top Category > "No Search Results Found" Message Despite No Search Performed

Visual difference in alerts

2. Improvements

502 error when trying to integrate Mailchimp

[Idea] Preselect FAQ articles based on visitor page

3. New features

See if a contact is online during chat

3. New features

Can't close out of the "add variables" dropdown easily.

2. Improvements

Edit KB posts & notifications

Allow us to customise the wordings on Xeno cards

2. Improvements

In-App Welcome Message (message trigger) showing name instead of title

"Bot response after 90 seconds of inactivity" not working

Drag-and-drop meetings to organize their sort order

3. New features

Label a specific Chat bot with a specific name for identification.

2. Improvements

Have separate Personal timetables for each Brand

2. Improvements

Link a separate Google Calendar for each brand

2. Improvements

Bulk Edit/Delete Contacts

2. Improvements

Xeno Help Center > Mobile View > Suggested Improvements

2. Improvements

Page visited feedback

3. New features

Lightbox for inline images

2. Improvements

Link to customers in survey results

2. Improvements

In Progress

Avatar does not show in email invitation

Have the news pages + meetings pages correct title tags + méta description

Inconsistent Booking Dates displayed

Xeno iOS App/Mobile Browser > Conversations > Issues and Improvements

Time display in conversations

2. Improvements

Wording for bot delay message

Is the Newsletter Subscription GDPR compliant without a checkbox?

2. Improvements

Videos or GIFS at the top of the chatbox

3. New features

Avatar popping up with a short message above chat trigger to encourage engagement.

3. New features

Completed

Please add filter by Brand for Team Analytics

2. Improvements

Add a Column for Brand of team member list

2. Improvements

Reorder Knowledge Base

2. Improvements

Can't delete Options from "Routing"

HTML broken when sending Predefined responses by email

Reorder Posts & Categories

2. Improvements

Quick select staff

Cname option

3. New features

Add SMTP feature

3. New features

Logout function for Mobile App

Submit Feedback

3. New features

Shortcuts/quick messages

3. New features

xeno does not load if integration is "invalid"

Hide empty categories in KB based on language

iOS app notifications are not coming through

Ability to Whisper while other agent is in chat

3. New features

Android App notifications not coming through

Dialogflow

2. Improvements

"Contact team" after first bot answer

Knowledge base full translation: translation into the selected language of the date in the KB page

2. Improvements

Some in-chat menu functions do not work on Android

"My teams" wording

Language management in KB posts

[Bug] Translation problem in bot answers

No form on booking a meeting through webpage

Misleading company link

2. Improvements

QA: magnified images in mail exchanges

Multiple Emojis in same message not converting properly

Pre-chat text, while in Live mode, is confusing to end-user

Apps pop-up is incredulous