Ability to hide/show cards based on live/delayed mode
I would like to be able to prevent certain cards from being displayed out of office hours, such as the phone call card.
Connect Google Account After Email Setup
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
Visual difference in alerts
Alerts are nice in the editor but render badly in production (see screenshots).
Can't close out of the "add variables" dropdown easily.
Usability issue - can't close out of the "add variables" dropdown easily. See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw
Allow us to customise the wordings on Xeno cards
eg. the meeting card currently reads: "Book a meeting" "Schedule a meeting in just 2 clicks". Some users might take that to mean a physical meeting and not click through. Some businesses operate ve...
Label a specific Chat bot with a specific name for identification.
Is there a way to label the chat box installed in a specific site with a specific name so that I know where it is coming from rather than seeing the generic "Visitor" name. If we are using 3 brands...
Have separate Personal timetables for each Brand
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "[For personal timetables (per team member)] I can set the team timetabl...
Link a separate Google Calendar for each brand
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "Under Meetings in a brand we can add a Google Calendar sync (love this)...
Bulk Edit/Delete Contacts
Currently if I want to delete contacts, I need to select them one by one. It would be good if there is bulk edit/delete.
Xeno Help Center > Mobile View > Suggested Improvements
I’d like to suggest the following improvements for the help center: Improvement 1: On scrolldown, the sticky header search container needs to be reduced in size as it occupies much screen real es...
Lightbox for inline images
We use a lot of screenshots with our customers. It's a real waste of time to open it in new tab to just be able to read. An inpage lightbox would be appreciated
Link to customers in survey results
We tried the survey tool. It's working fine but apparently we can't access the list of customers for a given survey. Obviously if people say "No" when we ask them if they're happy with the convers...
Automatic chat switch (online and delayed)
It will be good if Xeno automatically turns to delayed mode once there are no team members online. Currently, we need to click the button in the top right corner manually before closing the tab.
Chatbot improvements
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
Extend the abilities of the search bar
The Search in our Top bar is currently searching in your Contact names + your Knowledge Base titles + our Xeno pages (i.e.: Contacts, Meetings, etc). Maybe extend the abilities of this search bar...
Custom arrange cards on the home screen
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
Email Notifications
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
Add a "Get directions" link under the location address within the booking email confirmation.
If you're a busy person and don't have time to copy and paste the meeting address into your Map, it would be more intuitive to have a get directions link which will load Google Maps. Attached is an...
Newsfeed with date on first view
would be very nice to see date on first overview from newsfeed, not only by clicking each entry.
Is there an improvement to an already existing Xeno feature that you think we should go for?