When you edit a contact, the "last seen" value is updated as well. This is incorrect. If you edit a contact it shouldn't change the time the system last saw that contact on the site.
It appears as though the city detection is not working. I've set a message to only display if a visitor is not in my area (I have another message that I want to show if a visitor is in my area), bu...
I have edited one of the example triggered messages and renamed it, but the name has not been updated on the "Triggered Messages" page. It still says "Example: In-App Welcome Message".
When the status of a contact is changed from "Lead" to "Known Contact", the segment values at the top of the screen remain unchanged. When I then click on "Leads", I am presented with contacts who ...
From a SEO perspective, we would need our KB articles to use a slug in the correct language.
On any Xeno help center top category, a message saying "We didn't find any results for your search """ is displaying at the bottom of the page even though the user hasn't used the search function. ...
I've been trying to integrate Mailchimp in my Xeno account, and I get a 502 error in some JS. So the loader keep spinning. Attaching the console for your reference.
The constant notifications make it hard to work in the KB post editor. It's not only visual: if you click on the X to close the nofications indivually or with "mark all read", it forces a full rel...
See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw In-App Welcome Message (message trigger) showing name instead of title
Settings -> During Chats -> "Bot response after 90 seconds of inactivity" option doesn't work properly. Steps to repro: 1) Open up a chat with yourself from another computer or an Incognito ...
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