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KB stats
In the KB stats it would be nice to:know the period (and change it)have a access to a full list for most read articlesThanks :)
Move Knowledge Base Post to Another Category/Sub-Category
Option to move post can comes very handy for those who are restructuring their knowledge base. It's very troublesome to copy-and-paste a lot of posts just to move it to other category.
Possibility to change icon/image on Xeno default cards
hey guys, it would be nice to be able to change the default icon/image for the Xeno cards especially Meetings and News so that we may apply our brand charter
Separate Google Calendar for Each Brand
It would be nice to connect a separate Google calendar per each brand for an agent.
Show prequalification questions or form in deferred mode
When in deferred mode, need to collect data (order number or else) before in mail is typed by user
canned responses, saved replies: Can add one or more images
In facebook, i can add image in saved replies. Xeno please update: add 1-more images https://www.facebook.com/help/1443541862612847?helpref=uf_permalink Thanks
Embed Meeting function on a page
Please allow embedding booking a meeting on a webpage using an embed code. An example is Calendly at https://help.calendly.com/hc/en-us/articles/223147027-Embed-options-overview
Redirect Meeting Confirmation Page
Please allow to redirect to a custom meeting confirmation page.
Allow single agent to turn his availability on/off, without affecting the Brand availability
Many teams have agents that are not always 100% dedicated to customer service or are away from their desk. It would be very useful to have a switch to turn availability on/off on the fly (like the ...
Send Surveys, Polls and request feedback - Not just after a conversation
It would be great to send surveys to a segmented group of Users. I'm aware that surveys can be sent at the end of a conversation, but it would be great to be able to initiate a survey, poll or requ...
Conversatoin content search filter
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possib...
Date filter on conversations
While looking for a precise conversation, a date filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possible.
Have stats on the number of conversations per topic
It would be great to display the number of conversations per topic in the Stats page.
Show/Hide according to specific screen size
I want to hide chatbot on specific pages on mobile and want to show it on those specific pages on desktop. For example -- I want to hide it on the registration payment page on mobile but want to s...
Edit layout (color, background of header) of knowledge base seperately from brand
The header of the knowledge base has this stars graphic, which doesnt fit my brand. Also I would like the KB colors different from the chatbox.
change company name + Create several teams for brands
Possibility to change company name when having several brands Users are added to several teams for easier brand management
Ability to change image size and location on Knowledgebase
Images appear to be resized on upload for this. May be alright for some logos, but my logo looks oddly small next to the Find Answers Fast. Would rather have no logo at all if the size is not chan...
Not automatically opening a conversation when a user contacts you by email
There might be the option of not opening a conversation when the user contacts you by email. => only go to ticketing system for example?
Implement a contact form for visitors who want to write more in detail
A contact form is missing for users who like to write in more detail.
Be able to send a survey without having to chat with a visitor
It would be great if the Rating feature were enabled without chat being triggered. Just for the user to vote, without interacting with a human, as in the example: " Tell us how many stars you woul...
Give the option to direct the user somewhere when they click on a message trigger
4 - The triggers are great, but I missed some features: When adding a message trigger, when the user clicks on it, they may have the option to direct it to the options: For knowledge base content...
Add short URL and custom CSS to the Knowledge Base
The knowledge base is amazing, but some things can be implemented: Be able to edit short URL. Custom CSS.
Have more customizable options when sending emails.
Customize More customizable HTML option or even email signature.
Optimize sending an email feature from Xeno
The email feature for the customer should be optimized. Now, is impossible to serve customers with Ticket. How the tools: - Helpscout - Zoho Desk - Freshdesk Fixing Idea: Larger text field for l...
Social media multilingual problems?
Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to have the option to disable the multi-language feature (which is not possible...
Improvement Ideas
I spent several hours testing Xeno's features and here is my feedback. 1 - Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to ...
Change time and date of new updates
It would be helpful to be able to put in past updates after moving from another system, so that people can look back at past updates still.
Apple Calendar Integration
Can you integrate with Apple Calendar as well as Google Calendar. Would be helpful for companies not using Google.
Texting option in chat
Could you allow for a chat to be converted into a text chat similar to the feature of Podium. Allows chat to continue even after the customer has left the website... Would be an amazing feature.
Customize Header and Page Title
Can you allow for more customization of the header on the support page, as well as customizing the Title of the page? Would be helpful to make site look more consistent and with SEO.
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