Please add filter by Brand for Team AnalyticsI want to show filter all team members per/of a Brandthankshttps://a.cl.ly/5zuGkYzG
Add a Column for Brand of team member listhttps://xeno.app/teamIf i have over 20 team members for 8 brands, it is hard to remember.
Have the capability of reordering the knowledge base posts.
Confirmed with support that no ability to delete a topic once added into Routing menu.
Only Displayed: No option available.
Very annoying to have all these unused topics in the way especially sinc...
When sending emails using Predefined response, the sent HTML is broken.
Allow the posts to be manually reordered in each categories, as well as reorder the categories.
This is a massive request for us.
We need to be able to filter down the list of users, scroll is not working and the order is weird (not alphabetical).
But even though, we need a quick filter.
I would like to see a cname option for the knowledgebase and email communication.
it would be really useful to be able to hook Xeno up to our own SMTP services. This may also help to overcome any email deliverability issues.
There is no logout function within Xeno App.
Also it is bugged for me - I cleared data, cleared cache, uninstalled app, rebooted phone, installed Xeno > still logged into my account.
Allowing to submit feedback with multiple questions, true false and others will be great improvement on customer service and products.
Similar to the triggered message but it would be things along the lines of
/serverinfo (press enter)
sent the message with what is listed to be put in that i.e
Seattle Server Specs
blah blah bla...
Just added a Mixpanel integration and the token was "invalid". Xeno's script broke because of this.
When a category is empty in a certain language, hide it overall from the KB in the specified language.
My example screenshot is from our EN KB. While there're 14 articles in French, it's empty in ...
Using Beta app through TestFlight on iPad pro iOS 12.3.1
It's very common use case that, while any agent is handling the chat, some other agent would like to guide or share any info with him/her. It's designed very awesome way in tawk.to. Any other agent...
Thanks for making the app kept signed in. Now we need working notifications for the chats when the app is closed.
When will the connection to Google Dialogflow be updated? The current version of the connection version 1 will be deactivated by Google in October. I need a connection to a newer version for my dev...
See screenshot. The bot try several times with FAQ answers before giving the "write to the team" option.
This behavior have a bad perception from our users during working hours (they feel like we ...
"Last update" is translated under "written by", but day and month are in English, although your language is different. So there is part in one language, part in English. Thank you
Some of the functions inside Android chat menu do not work:
- Predefined Responses
- Meeting Invitation
Nothing happens when clicking these functions.
Using Android 9
Seems like "My teams" became "My topics".
Is that normal? What's the meaning?
As I understand it, the KB presumes that all KB articles are translated in all languages.
This is not working for us in some cases.
For example we have a tool to get company data from the French ...
The suggestion is in English when it does exist in French.
The contact details form on the help center meeting appointment page does not appear. Only text "Enter details" appears. The form does appear on the chat widget though.
From what I understand, when you click the company link in a conversation (near the client avatar), it doesn't filter on the company, but on the contact.
it's a bit misleading : if I click on the ...
Seems to always display in max-with, not the real image size.
If you're using shortcodes for emoji typing, It works when you've only single emoji in message. But if you go for combination of emojis it's not converting to icon. For example, If you add => :...
See screenshot - http://research.pachecoconsulting.co/PNjvIf
It shows a welcome message from me, but then the chatbot is asking the pre-chat questions.
I feel like the pre-chat questions, in Live...
See screenshot - http://research.pachecoconsulting.co/Vjmv8l
Every time you load the Apps page on the back-end, Xeno has a little pop-up in the lower-right corner asking, "Want more apps?"
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