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Please add filter by Brand for Team Analytics
Please add filter by Brand for Team AnalyticsI want to show filter all team members per/of a Brandthankshttps://a.cl.ly/5zuGkYzG
Add a Column for Brand of team member list
Add a Column for Brand of team member listhttps://xeno.app/teamIf i have over 20 team members for 8 brands, it is hard to remember.
Reorder Knowledge Base
Have the capability of reordering the knowledge base posts.
Can't delete Options from "Routing"
Confirmed with support that no ability to delete a topic once added into Routing menu. Only Displayed: No option available. Very annoying to have all these unused topics in the way especially sinc...
HTML broken when sending Predefined responses by email
When sending emails using Predefined response, the sent HTML is broken.
Reorder Posts & Categories
Allow the posts to be manually reordered in each categories, as well as reorder the categories.
Quick select staff
This is a massive request for us. We need to be able to filter down the list of users, scroll is not working and the order is weird (not alphabetical). But even though, we need a quick filter. It w...
Cname option
I would like to see a cname option for the knowledgebase and email communication.
Add SMTP feature
it would be really useful to be able to hook Xeno up to our own SMTP services. This may also help to overcome any email deliverability issues.
Logout function for Mobile App
There is no logout function within Xeno App. Also it is bugged for me - I cleared data, cleared cache, uninstalled app, rebooted phone, installed Xeno > still logged into my account. Use case...
Submit Feedback
Allowing to submit feedback with multiple questions, true false and others will be great improvement on customer service and products.
Shortcuts/quick messages
Similar to the triggered message but it would be things along the lines of /serverinfo (press enter) sent the message with what is listed to be put in that i.e Seattle Server Specs blah blah bla...
xeno does not load if integration is "invalid"
Just added a Mixpanel integration and the token was "invalid". Xeno's script broke because of this.
Hide empty categories in KB based on language
When a category is empty in a certain language, hide it overall from the KB in the specified language. My example screenshot is from our EN KB. While there're 14 articles in French, it's empty in ...
iOS app notifications are not coming through
Using Beta app through TestFlight on iPad pro iOS 12.3.1
Ability to Whisper while other agent is in chat
It's very common use case that, while any agent is handling the chat, some other agent would like to guide or share any info with him/her. It's designed very awesome way in tawk.to. Any other agent...
Android App notifications not coming through
Thanks for making the app kept signed in. Now we need working notifications for the chats when the app is closed.
Dialogflow
When will the connection to Google Dialogflow be updated? The current version of the connection version 1 will be deactivated by Google in October. I need a connection to a newer version for my dev...
"Contact team" after first bot answer
See screenshot. The bot try several times with FAQ answers before giving the "write to the team" option. This behavior have a bad perception from our users during working hours (they feel like we ...
Knowledge base full translation: translation into the selected language of the date in the KB page
"Last update" is translated under "written by", but day and month are in English, although your language is different. So there is part in one language, part in English. Thank you
Some in-chat menu functions do not work on Android
Some of the functions inside Android chat menu do not work: - Predefined Responses - Interrogrations - Meeting Invitation Nothing happens when clicking these functions. Using Android 9
"My teams" wording
Seems like "My teams" became "My topics". Is that normal? What's the meaning?
Language management in KB posts
As I understand it, the KB presumes that all KB articles are translated in all languages. This is not working for us in some cases. For example we have a tool to get company data from the French ...
[Bug] Translation problem in bot answers
See screenshot. The suggestion is in English when it does exist in French.
No form on booking a meeting through webpage
The contact details form on the help center meeting appointment page does not appear. Only text "Enter details" appears. The form does appear on the chat widget though.
Misleading company link
From what I understand, when you click the company link in a conversation (near the client avatar), it doesn't filter on the company, but on the contact. it's a bit misleading : if I click on the ...
QA: magnified images in mail exchanges
Seems to always display in max-with, not the real image size.
Multiple Emojis in same message not converting properly
If you're using shortcodes for emoji typing, It works when you've only single emoji in message. But if you go for combination of emojis it's not converting to icon. For example, If you add => :...
Pre-chat text, while in Live mode, is confusing to end-user
See screenshot - http://research.pachecoconsulting.co/PNjvIf It shows a welcome message from me, but then the chatbot is asking the pre-chat questions. I feel like the pre-chat questions, in Live...
Apps pop-up is incredulous
See screenshot - http://research.pachecoconsulting.co/Vjmv8l Every time you load the Apps page on the back-end, Xeno has a little pop-up in the lower-right corner asking, "Want more apps?" This s...
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