The ability to have our own smtp for email marketing emails.
An integration with WhatsApp would be great.
I'd love to be able to use video chat through BM.
As of today the only way to use canned answers is to create a FAQ article. It's a hassle to create FAQ articles for simple canned responses like "Wait a few minutes while I open your account". ...
It would be great if Activechat can be integrated natively. Use cases include automated responses for support and marketing through Activechat chatbot whenever Xeno livechat is in delayed mode/not ...
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS...
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Add the ability to customize the appearance of the chatbox cards ie. make them skinnier or smaller or bigger. Change the fonts, line spacing, etc. + We should be able to customize the texts ...
Right now a triggered message (based on a condition) only allows me to place a short phrase or question before the standard questions. I would like to ask a different set of questions in a diffe...
helpdesk. Its similar to zendesk. please consider integration.
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
Integration with moosend.com
Most widely used CRM with easy and super simplified Public APIs.
There should be a quick survey at the end of knowledge base articles to see if the article solved the user's problem. There should also be a section in reporting on this. I attached an example.
An integration with Linkedin would be great.
It would be good to have the ability to connect more than one Facebook page to a brand.
It will be good if Xeno automatically turns to delayed mode once there are no team members online. Currently, we need to click the button in the top right corner manually before closing the tab.
I am not sure whether the newsletter subscribe card is GDPR-safe without a checkbox.
On the same note as Google Apps integration, Snovio and Lemlist will send cold outreach emails out to prospects and drip them. It would be great to be able to work those leads out of the Xeno CRM.
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
I think it will be best if we can create two separate card layouts, based on whether there are team members online or not. For example, if there is nobody online, instead of having a chatbot which ...
I’d like to suggest the following improvements for the help center: ## Improvement 1: On scrolldown, the sticky header search container needs to be reduced in size as it occupies much screen ...
would be nice to see crankwheel for instant demos with screen sharing and also the option of dial-in
