It would be great if Activechat can be integrated natively. Use cases include automated responses for support and marketing through Activechat chatbot whenever Xeno livechat is in delayed mode/not ...
Please allow to redirect to a custom meeting confirmation page.
It would be great to display the number of conversations per topic in the Stats page.
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possib...
hey guys, it would be nice to be able to change the default icon/image for the Xeno cards especially Meetings and News so that we may apply our brand charter
The header of the knowledge base has this stars graphic, which doesnt fit my brand. Also I would like the KB colors different from the chatbox.
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
WhatsappBusiness Chat integration WhatsappBusiness Chat integration since a lot of people are using it all over, regardles the social media platform they use
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS s...
When we happen to remove a staff (this happens sadly), all the conversations goes back to unassigned it seems. It would be great to have a way to affect it to another staff instead.
On the same note as Google Apps integration, Snovio and Lemlist will send cold outreach emails out to prospects and drip them. It would be great to be able to work those leads out of the Xeno CRM.
Most widely used CRM with easy and super simplified Public APIs.
Right now a triggered message (based on a condition) only allows me to place a short phrase or question before the standard questions. I would like to ask a different set of questions in a differe...
I was trying to change the order of pre-chat questions and realized that Xeno allows me to have multiple "Priority 1" questions -- and this isn't obvious in the UI. This can be solved by creating ...
Please allow embedding booking a meeting on a webpage using an embed code. An example is Calendly at https://help.calendly.com/hc/en-us/articles/223147027-Embed-options-overview
Add the ability to customize the appearance of the chatbox cards ie. make them skinnier or smaller or bigger. Change the fonts, line spacing, etc. We should be able to customize the texts and ...
Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to have the option to disable the multi-language feature (which is not possible...
Images appear to be resized on upload for this. May be alright for some logos, but my logo looks oddly small next to the Find Answers Fast. Would rather have no logo at all if the size is not chan...
It would be great to send surveys to a segmented group of Users. I'm aware that surveys can be sent at the end of a conversation, but it would be great to be able to initiate a survey, poll or requ...
Many teams have agents that are not always 100% dedicated to customer service or are away from their desk. It would be very useful to have a switch to turn availability on/off on the fly (like the ...
Option to move post can comes very handy for those who are restructuring their knowledge base. It's very troublesome to copy-and-paste a lot of posts just to move it to other category.
Filter posts from various buckets.
