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Keeping brands separare
For companies that have different divisions, departments, or subsidiaries. This information has to be kept separate - sometimes for compliance. Not allowing someone who buys your service to keep th...
Custom SMTP
The ability to have our own smtp for email marketing emails.
Separate brands. More control about roles
How can brands be together? This is useless for the 99% of the companies. I'm sure I'm not the only one who have complaint about that. Please solve that. Regards
Activechat Integration
It would be great if Activechat can be integrated natively. Use cases include automated responses for support and marketing through Activechat chatbot whenever Xeno livechat is in delayed mode/not ...
Help center customization
In the help article about custom domains (CNAME) you talk about customizing the look and feel of the help center. I dont find any options to do that.
Separate Brands - More control over G Cal sync and Personal timetables.
Under Meetings in a brand we can add a Google Calendar sync (love this). However, when you switch brands (btw there are several places where switching triggers a 404 error - meetings/calendar is on...
Redirect Meeting Confirmation Page
Please allow to redirect to a custom meeting confirmation page.
BigMarker Integration
I'd love to be able to use video chat through BM.
SSL certificates For Custom Domains
We need SSL support for the Help Center custom domains. It has already been mentioned by the Support that we have to figure this out ourselves through our DNS provider or make it work somehow throu...
Have stats on the number of conversations per topic
It would be great to display the number of conversations per topic in the Stats page.
Conversatoin content search filter
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possib...
Possibility to change icon/image on Xeno default cards
hey guys, it would be nice to be able to change the default icon/image for the Xeno cards especially Meetings and News so that we may apply our brand charter
Canned answer
As of today the only way to use canned answers is to create a FAQ article. It's a hassle to create FAQ articles for simple canned responses like "Wait a few minutes while I open your account". My...
WhatsappBusiness Chat integration
WhatsappBusiness Chat integration WhatsappBusiness Chat integration since a lot of people are using it all over, regardles the social media platform they use
Chatbot improvements
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
Edit layout (color, background of header) of knowledge base seperately from brand
The header of the knowledge base has this stars graphic, which doesnt fit my brand. Also I would like the KB colors different from the chatbox.
Videos or GIFS at the top of the chatbox
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Web Push Notifications
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
Email Notifications
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
Custom arrange cards on the home screen
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
Salesflare CRM integrations
Most widely used CRM with easy and super simplified Public APIs.
Add Custom CSS Section for Styling Help Center and Widget
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS s...
Snovio/Lemlist Integration
On the same note as Google Apps integration, Snovio and Lemlist will send cold outreach emails out to prospects and drip them. It would be great to be able to work those leads out of the Xeno CRM.
Triggered messages which drop into contextual questions
Right now a triggered message (based on a condition) only allows me to place a short phrase or question before the standard questions. I would like to ask a different set of questions in a differe...
Create a UI where you can reorder questions by dragging
I was trying to change the order of pre-chat questions and realized that Xeno allows me to have multiple "Priority 1" questions -- and this isn't obvious in the UI. This can be solved by creating ...
Behaviour on staff delete
When we happen to remove a staff (this happens sadly), all the conversations goes back to unassigned it seems. It would be great to have a way to affect it to another staff instead.
Embed Meeting function on a page
Please allow embedding booking a meeting on a webpage using an embed code. An example is Calendly at https://help.calendly.com/hc/en-us/articles/223147027-Embed-options-overview
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