Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
As I see it, surveys can't be translated, neither filtered with conditions (like alerts).
This means that we can't use the feature as it is (we will put the two languages at once to start, but thi...
In XENO Chat the Weekday and the Month just show up in english. It would be great if it is possible to localize them in different languages :-)
"Zoom integration would be much preferred over moving to a new (integrated) video platform."
The Stripe authentication seems to be broken. I'm getting "Oops! Error: 500" messages when clicking the final "Connect my Stripe Account" button during authentication. The "Go back home" button als...
The "Login" link on the Xeno main site doesn't change it's text when I'm already logged in, so when I've navigated away from the site and come back, clicking on that button, I get a "Oops you're al...
Could we integrate Mailerlite?
It would be good to be able to connect more than one Twitter page to a brand.
It would be good to have the ability to connect more than one Facebook page to a brand.
An integration with WhatsApp would be great.
An integration with Linkedin would be great.
Xeno team... please enable option to have chat branding link be an affiliate link :) #win-win
The Search in our Top bar is currently searching in your Contact names + your Knowledge Base titles + our Xeno pages (i.e.: Contacts, Meetings, etc).
Maybe extend the abilities of this search bar...
Help Desk does not actually have a link to go back to Company homepage, even though there is already an option to set it in the settings.
There is a bug that shows +1 day on the booking intake form. For example, you select Thursday, May 23, 11 am, but booking form shows Friday May 24, 11 am. See GIF attachment for screenshot.
when I paste to the editor, it randomly deleted words.
This would allow us to use existing bots in Xeno. Would love that.
We need SSL support for the Help Center custom domains. It has already been mentioned by the Support that we have to figure this out ourselves through our DNS provider or make it work somehow throu...
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
I also asked for additional options to place an extra buttons for news similar to Beamer. ie. on the side of the website?
Add the ability to customize the appearance of the chatbox cards ie. make them skinnier or smaller or bigger. Change the fonts, line spacing, etc.
We should be able to customize the texts and ...
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
The ability to have our own smtp for email marketing emails.
Right now we can open the chat box only with url.com/#chat-open but it would be great to immediately open Book a Meeting chat window through a link on the webpage as well. Thank you
Right now only host can share his/her screen. When screensharing request is made and the client accepts it, client's webcam and microphone get activated. However, clients have no way of sharing the...
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