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Is the Newsletter Subscription GDPR compliant without a checkbox?
I am not sure whether the newsletter subscribe card is GDPR-safe without a checkbox.
Knowledge Base improvements with buttons.
The Knowledge Base can be improved. Maybe add buttons like "Was this helpful?"... You can check Support Hero for ideas. Also, the search bar apeears a bit broken on my iPhone 7) With some themes, t...
Automatic chat switch (online and delayed)
It will be good if Xeno automatically turns to delayed mode once there are no team members online. Currently, we need to click the button in the top right corner manually before closing the tab.
Chatbot improvements
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
Localize Weekday and Month in XENO Chat
In XENO Chat the Weekday and the Month just show up in english. It would be great if it is possible to localize them in different languages :-)
Zoom integration
"Zoom integration would be much preferred over moving to a new (integrated) video platform."
More Twitter pages per brand
It would be good to be able to connect more than one Twitter page to a brand.
More Facebook pages per brand
It would be good to have the ability to connect more than one Facebook page to a brand.
WhatsApp integration
An integration with WhatsApp would be great.
Linkedin integration
An integration with Linkedin would be great.
Have the chat branding link be an affiliate link
Xeno team... please enable option to have chat branding link be an affiliate link :) #win-win
Extend the abilities of the search bar
The Search in our Top bar is currently searching in your Contact names + your Knowledge Base titles + our Xeno pages (i.e.: Contacts, Meetings, etc). Maybe extend the abilities of this search bar...
Landbot integration
This would allow us to use existing bots in Xeno. Would love that.
Custom arrange cards on the home screen
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
Email Notifications
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
Web Push Notifications
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
Placing extra buttons
I also asked for additional options to place an extra buttons for news similar to Beamer. ie. on the side of the website?
Have more options to design the chatbox cards
Add the ability to customize the appearance of the chatbox cards ie. make them skinnier or smaller or bigger. Change the fonts, line spacing, etc. We should be able to customize the texts and ...
Videos or GIFS at the top of the chatbox
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Avatar popping up with a short message above chat trigger to encourage engagement.
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
Custom SMTP
The ability to have our own smtp for email marketing emails.
Screensharing function does not work for clients
Right now only host can share his/her screen. When screensharing request is made and the client accepts it, client's webcam and microphone get activated. However, clients have no way of sharing the...
Add a "Get directions" link under the location address within the booking email confirmation.
If you're a busy person and don't have time to copy and paste the meeting address into your Map, it would be more intuitive to have a get directions link which will load Google Maps. Attached is an...
Add an optional location input field when user sets up a face to face meeting.
By default the location for the meeting is set to our address defined in the settings. On some occasions it would be nice to meet up at a local coffee shop or even the customers own HQ. In which ca...
BigMarker Integration
I'd love to be able to use video chat through BM.
Slack Bot
With platforms like Crisp, Intercom, Drift, Tawk, it seems like I'd be able to use the API to create a Slack bot for my clients to install in their own workspace so they can chat with my team via b...
Slack integration
Slaask/Xeno Merge: My ideal platform is Crisp right now and Xeno has gotten to parity to most of their features. I'd really like it if my team could deal with messages both in the web and slack int...
Is there a bug or an issue with Xeno that you think we should fix?
Buckets