The Knowledge Base can be improved. Maybe add buttons like "Was this helpful?"... You can check Support Hero for ideas. Also, the search bar apeears a bit broken on my iPhone 7) With some themes, t...
It will be good if Xeno automatically turns to delayed mode once there are no team members online. Currently, we need to click the button in the top right corner manually before closing the tab.
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
In XENO Chat the Weekday and the Month just show up in english. It would be great if it is possible to localize them in different languages :-)
"Zoom integration would be much preferred over moving to a new (integrated) video platform."
Could we integrate Mailerlite?
It would be good to be able to connect more than one Twitter page to a brand.
It would be good to have the ability to connect more than one Facebook page to a brand.
An integration with WhatsApp would be great.
An integration with Linkedin would be great.
Xeno team... please enable option to have chat branding link be an affiliate link :) #win-win
The Search in our Top bar is currently searching in your Contact names + your Knowledge Base titles + our Xeno pages (i.e.: Contacts, Meetings, etc). Maybe extend the abilities of this search bar...
This would allow us to use existing bots in Xeno. Would love that.
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
I also asked for additional options to place an extra buttons for news similar to Beamer. ie. on the side of the website?
Add the ability to customize the appearance of the chatbox cards ie. make them skinnier or smaller or bigger. Change the fonts, line spacing, etc. We should be able to customize the texts and ...
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
The ability to have our own smtp for email marketing emails.
Right now only host can share his/her screen. When screensharing request is made and the client accepts it, client's webcam and microphone get activated. However, clients have no way of sharing the...
If you're a busy person and don't have time to copy and paste the meeting address into your Map, it would be more intuitive to have a get directions link which will load Google Maps. Attached is an...
By default the location for the meeting is set to our address defined in the settings. On some occasions it would be nice to meet up at a local coffee shop or even the customers own HQ. In which ca...
I'd love to be able to use video chat through BM.
With platforms like Crisp, Intercom, Drift, Tawk, it seems like I'd be able to use the API to create a Slack bot for my clients to install in their own workspace so they can chat with my team via b...
Slaask/Xeno Merge: My ideal platform is Crisp right now and Xeno has gotten to parity to most of their features. I'd really like it if my team could deal with messages both in the web and slack int...
helpdesk. Its similar to zendesk. please consider integration.
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