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Add "Visited URL" condition for triggered messages
I would like to be able to prevent a triggered message from displaying if the user has visited a certain URL.
Option to disable triggered messages on mobile
I would like to be able to keep the chat button on mobile but prevent triggered messages from popping up.
Incorrect contact segments
When the status of a contact is changed from "Lead" to "Known Contact", the segment values at the top of the screen remain unchanged. When I then click on "Leads", I am presented with contacts who ...
Incorrect language in KB slugs
From a SEO perspective, we would need our KB articles to use a slug in the correct language.
Native offset location
This was important because woocommerce can have the sticky menu on the bottom in the mobile phone Actually i can move it via css but it is better to have xeno native offset settings
Submitting Testimonial
Submitting testimonials about the products or service is also important for products quality improvement and customer service efficiency
Video Showcase
A Journey of video tour of guiding customer will be great
Submit Feedback
Allowing to submit feedback with multiple questions, true false and others will be great improvement on customer service and products.
Multiple Integrations per category
Didn't find out until days later that multi category integrations are unavailable. Please allow multiple integrations per category.
Clearbit integration unclear
It asks for the public api key but Clearbit provides a secret api key and publishable api key. Language is important here.
arrow in the text field to automatically edit last message.
In Slack, when you do up arrow in the text field, it automatically edit your last message. Would be great, it's generally when you just posted that you see the typo :) Also, the edit mode is more o...
Call back widget
Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
Allow Filter by Brand in Knowledge Base
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
Text Preview
similar how to Twak.to or the trial of Crisp Chat that I am doing, has it where you can see the text that someone is typing before they send it. Please see the attached screenshot of a composed me...
Shortcuts/quick messages
Similar to the triggered message but it would be things along the lines of /serverinfo (press enter) sent the message with what is listed to be put in that i.e Seattle Server Specs blah blah bla...
Datagran.io integration - All-in-one AI Data Workspace - ad Facebook / Adwords optimization
Datagran is an all-in-one AI data workspace that integrates, analyzes and manages digital data to help you reduce clutter and grow. This miraculous tool helps departments (business intelligence, ma...
SalesFlare integration - automated CRM
Simply powerful CRM that automates your data to build better relationships and make more sales. https://salesflare.com/
Two-Factor Authentication (2FA)
This system has access to multiple communication channels for multiple brands. It would be a significant target for a hacker. Please implement two-factor authentication (2FA) as soon as possible. ...
Connect Google Account After Email Setup
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
Agent email should use domain branding
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the visi...
Provide site visitor context when sending them an email
The summary email sent to the visitor is very bare. It should show the brand logo and context of the email at least so they know who it's from and what it's about. Right now it just shows the lates...
Pull data from Hubspot
Pulling data from hubspot would be great, currently only sends
xeno does not load if integration is "invalid"
Just added a Mixpanel integration and the token was "invalid". Xeno's script broke because of this.
bot translation
Translations for bots are not working properly, the text that is supposed to change language is in fact still in English
Lead capture pop ups/sign up forms
Dashly.io is a competitor, and they have signups/popups so that the whole journey is continuous. Otherwise, one would have to import contacts from a separate email list into xeno. This also helps s...
Allow Us to Manually Create Contacts
Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for busi...
Hide empty categories in KB based on language
When a category is empty in a certain language, hide it overall from the KB in the specified language. My example screenshot is from our EN KB. While there're 14 articles in French, it's empty in ...
WhatsApp Integration
WhatsApp is one of the biggest messaging platform in the world. Upvote this and get WhatsApp when it is available
Add a GetBeamer integration
Beamer is compatible with Intercom, Drift, etc so should be compatible with Xeno too. :)
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