Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
similar how to Twak.to or the trial of Crisp Chat that I am doing, has it where you can see the text that someone is typing before they send it. Please see the attached screenshot of a composed me...
Datagran is an all-in-one AI data workspace that integrates, analyzes and manages digital data to help you reduce clutter and grow. This miraculous tool helps departments (business intelligence, ma...
Simply powerful CRM that automates your data to build better relationships and make more sales. https://salesflare.com/
This system has access to multiple communication channels for multiple brands. It would be a significant target for a hacker. Please implement two-factor authentication (2FA) as soon as possible. ...
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the visi...
The summary email sent to the visitor is very bare. It should show the brand logo and context of the email at least so they know who it's from and what it's about. Right now it just shows the lates...
Pulling data from hubspot would be great, currently only sends
Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for busi...
WhatsApp is one of the biggest messaging platform in the world. Upvote this and get WhatsApp when it is available
Beamer is compatible with Intercom, Drift, etc so should be compatible with Xeno too. :)
It appears the widget card's search results are currently based on the KB article titles and the first ~140 characters contained within an article. This method isn’t very effective for: Extensiv...
Tested on iPhone Xs. Issue/Improvement 1: Pertains to both mobile browser and native app versions: When toggling the 3 dots next to a yellow chatbot message, half of the “Delete” option bleeds of...
Usually, when an input text field has a font size set below 16px, this makes the viewport on mobile devices zoom in and shift toward the field. (See attached screenshot.) The user then has to pin...
We sometimes produce very lengthy help articles that require a lot of scrolling for readers to get through. It would be great if you can add an optional table of contents feature to the rich text ...
On any Xeno help center top category, a message saying "We didn't find any results for your search """ is displaying at the bottom of the page even though the user hasn't used the search function. ...
Right now, you can only use the class: xeno-open-widget to open it from a button, but it would be awesome if there were more classes, and as much as the URL ones with #. The main use case is the o...
Hi! The Zapier integration is quite limited. Could we get it to trigger with (some or all of): - New Message - New Contact - Updated Contact And a trigger for: - Update Contact
Naming of custom cards allow us to easily identify a card to edit. It really helps if you have a few cards.
When we get messages from Facebook, and reply to them on facebook, then our responses are not shown on Xeno. Only the other person's responses. Sometimes people are on facebook, reply directly to ...
Alerts are nice in the editor but render badly in production (see screenshots).
I've been trying to integrate Mailchimp in my Xeno account, and I get a 502 error in some JS. So the loader keep spinning. Attaching the console for your reference.
Suggestion from my team. You probably can retrieve the url where the customer is. The idea would be, let's say the customer is on the Invoice page on our software. If he clicks the button, the bo...
It would be good if contacts or customers could be able to re-open their closed conversations
It would be great to be able to see if a contact or a customer is online or offline during a chat.
The ability to turn a conversation into a Zendesk ticket would be incredibly helpful. For myself, this is the most important feature of messaging software, because there are so many times when a co...
When the visitor responds to the screenshot request, a new tab opens up. When clicking Yes, this URL opens in a new tab: about:blank?response=Yes When clicking No, this URL opens: about:blank?respo...
Filter posts from various buckets.
