Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for bus...
WhatsApp is one of the biggest messaging platform in the world. Upvote this and get WhatsApp when it is available
I'd love to see help Ninja integration
Beamer is compatible with Intercom, Drift, etc so should be compatible with Xeno too. :)
It appears the widget card's search results are currently based on the KB article titles and the first ~140 characters contained within an article. This method isn’t very effective for: 1. Ex...
Tested on iPhone Xs. **Issue/Improvement 1:** Pertains to both mobile browser and native app versions: When toggling the 3 dots next to a yellow chatbot message, half of the “Delete” option b...
Usually, when an input text field has a font size set below 16px, this makes the viewport on mobile devices zoom in and shift toward the field. (See attached screenshot.) The user then has to p...
We sometimes produce very lengthy help articles that require a lot of scrolling for readers to get through. It would be great if you can add an optional table of contents feature to the rich tex...
On any Xeno help center top category, a message saying "We didn't find any results for your search """ is displaying at the bottom of the page even though the user hasn't used the search function. ...
Right now, you can only use the class: xeno-open-widget to open it from a button, but it would be awesome if there were more classes, and as much as the URL ones with #. The main use case is the...
Hi! The Zapier integration is quite limited. Could we get it to trigger with (some or all of): - New Message - New Contact - Updated Contact And a trigger for: - Update Contact
Naming of custom cards allow us to easily identify a card to edit. It really helps if you have a few cards.
When we get messages from Facebook, and reply to them on facebook, then our responses are not shown on Xeno. Only the other person's responses. Sometimes people are on facebook, reply directly t...
Alerts are nice in the editor but render badly in production (see screenshots).
I've been trying to integrate Mailchimp in my Xeno account, and I get a 502 error in some JS. So the loader keep spinning. Attaching the console for your reference.
Suggestion from my team. You probably can retrieve the url where the customer is. The idea would be, let's say the customer is on the Invoice page on our software. If he clicks the button, th...
It would be good if contacts or customers could be able to re-open their closed conversations
It would be great to be able to see if a contact or a customer is online or offline during a chat.
The ability to turn a conversation into a Zendesk ticket would be incredibly helpful. For myself, this is the most important feature of messaging software, because there are so many times when a co...
When the visitor responds to the screenshot request, a new tab opens up. When clicking Yes, this URL opens in a new tab: about:blank?response=Yes When clicking No, this URL opens: about:blank?res...
Integration with moosend.com
See what your customers are writing before they hit the send button. Great for speed up your answers.
Would be nice to have 24sessions.com integration
An integration with Twilio voice would be great.
Usability issue - can't close out of the "add variables" dropdown easily. See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw
Please, thanks!
The constant notifications make it hard to work in the KB post editor. It's not only visual: if you click on the X to close the nofications indivually or with "mark all read", it forces a full r...
The conversations display a simple date:time info. It would be really convenient to have a display for "Today" "Yesterday" Or at least, add the day "Monday Jun 13 at 6:09 pm"
