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arrow in the text field to automatically edit last message.
In Slack, when you do up arrow in the text field, it automatically edit your last message. Would be great, it's generally when you just posted that you see the typo :) Also, the edit mode is more o...
Call back widget
Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
Allow Filter by Brand in Knowledge Base
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
Text Preview
similar how to Twak.to or the trial of Crisp Chat that I am doing, has it where you can see the text that someone is typing before they send it. Please see the attached screenshot of a composed me...
Datagran.io integration - All-in-one AI Data Workspace - ad Facebook / Adwords optimization
Datagran is an all-in-one AI data workspace that integrates, analyzes and manages digital data to help you reduce clutter and grow. This miraculous tool helps departments (business intelligence, ma...
SalesFlare integration - automated CRM
Simply powerful CRM that automates your data to build better relationships and make more sales. https://salesflare.com/
Two-Factor Authentication (2FA)
This system has access to multiple communication channels for multiple brands. It would be a significant target for a hacker. Please implement two-factor authentication (2FA) as soon as possible. ...
Connect Google Account After Email Setup
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
Agent email should use domain branding
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the visi...
Provide site visitor context when sending them an email
The summary email sent to the visitor is very bare. It should show the brand logo and context of the email at least so they know who it's from and what it's about. Right now it just shows the lates...
Pull data from Hubspot
Pulling data from hubspot would be great, currently only sends
Allow Us to Manually Create Contacts
Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for busi...
WhatsApp Integration
WhatsApp is one of the biggest messaging platform in the world. Upvote this and get WhatsApp when it is available
Help Ninja Integration
I'd love to see help Ninja integration
Add a GetBeamer integration
Beamer is compatible with Intercom, Drift, etc so should be compatible with Xeno too. :)
Xeno Knowledge Base Widget Card > Improve Search Results
It appears the widget card's search results are currently based on the KB article titles and the first ~140 characters contained within an article. This method isn’t very effective for: Extensiv...
Xeno iOS App/Mobile Browser > Conversations > Issues and Improvements
Tested on iPhone Xs. Issue/Improvement 1: Pertains to both mobile browser and native app versions: When toggling the 3 dots next to a yellow chatbot message, half of the “Delete” option bleeds of...
Xeno Chat Widget > Mobile View > Disable Auto Zoom Effect on Input Fields
Usually, when an input text field has a font size set below 16px, this makes the viewport on mobile devices zoom in and shift toward the field. (See attached screenshot.) The user then has to pin...
Xeno Knowledge Base > Add Table of Contents Feature
We sometimes produce very lengthy help articles that require a lot of scrolling for readers to get through. It would be great if you can add an optional table of contents feature to the rich text ...
Xeno Help Center > [Any] Top Category > "No Search Results Found" Message Despite No Search Performed
On any Xeno help center top category, a message saying "We didn't find any results for your search """ is displaying at the bottom of the page even though the user hasn't used the search function. ...
More classes to open the widget
Right now, you can only use the class: xeno-open-widget to open it from a button, but it would be awesome if there were more classes, and as much as the URL ones with #. The main use case is the o...
Limited Zapier Integration
Hi! The Zapier integration is quite limited. Could we get it to trigger with (some or all of): - New Message - New Contact - Updated Contact And a trigger for: - Update Contact
Allow us to name our custom cards
Naming of custom cards allow us to easily identify a card to edit. It really helps if you have a few cards.
Display our responses sent from Messenger in Xeno
When we get messages from Facebook, and reply to them on facebook, then our responses are not shown on Xeno. Only the other person's responses. Sometimes people are on facebook, reply directly to ...
Visual difference in alerts
Alerts are nice in the editor but render badly in production (see screenshots).
502 error when trying to integrate Mailchimp
I've been trying to integrate Mailchimp in my Xeno account, and I get a 502 error in some JS. So the loader keep spinning. Attaching the console for your reference.
[Idea] Preselect FAQ articles based on visitor page
Suggestion from my team. You probably can retrieve the url where the customer is. The idea would be, let's say the customer is on the Invoice page on our software. If he clicks the button, the bo...
Give contacts the ability to re-open a closed conversation
It would be good if contacts or customers could be able to re-open their closed conversations
See if a contact is online during chat
It would be great to be able to see if a contact or a customer is online or offline during a chat.
Zendesk Integration
The ability to turn a conversation into a Zendesk ticket would be incredibly helpful. For myself, this is the most important feature of messaging software, because there are so many times when a co...
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