Posted by Kyle Lawrence, on 20 Jun 2019
The ability to turn a conversation into a Zendesk ticket would be incredibly helpful. For myself, this is the most important feature of messaging software, because there are so many times when a conversation needs to be more of a full-blown case/ticket instead of just a conversation.
11 months ago
Hi Kyle, thank you for your suggestion. FYI most of our users are totally replacing Zendesk with Xeno. Xeno conversations are tickets: indeed, Xeno conversations have unique IDs, you can edit the status of the Xeno conversations (i.e. you can mark a conversation as Closed, etc.), also, when your Contact is offline Xeno is automatically sending your Xeno answers as emails. (If you still want to use Zendesk in parallel to Xeno, you can use our Zapier app (under Xeno > Apps)). Keep us posted. Also, knowing your exact use case can help. Many thanks Kyle.