The ability to have our own smtp for email marketing emails.
Please allow to redirect to a custom meeting confirmation page.
It would be great to display the number of conversations per topic in the Stats page.
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possib...
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS s...
I was trying to change the order of pre-chat questions and realized that Xeno allows me to have multiple "Priority 1" questions -- and this isn't obvious in the UI. This can be solved by creating ...
Please allow embedding booking a meeting on a webpage using an embed code. An example is Calendly at https://help.calendly.com/hc/en-us/articles/223147027-Embed-options-overview
It would be great to send surveys to a segmented group of Users. I'm aware that surveys can be sent at the end of a conversation, but it would be great to be able to initiate a survey, poll or requ...
Many teams have agents that are not always 100% dedicated to customer service or are away from their desk. It would be very useful to have a switch to turn availability on/off on the fly (like the ...
Instagram Chat integration since a lot of younger people are moving from FB to IG
Possibility to change company name when having several brands Users are added to several teams for easier brand management
The meetings page in the back end (screenshot - http://research.pachecoconsulting.co/nyiIZ9) should be set up so that you can drag and drop the meeting cards which would then adjust their sort orde...
I spent several hours testing Xeno's features and here is my feedback. 1 - Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to ...
There might be the option of not opening a conversation when the user contacts you by email. => only go to ticketing system for example?
Could you allow for a chat to be converted into a text chat similar to the feature of Podium. Allows chat to continue even after the customer has left the website... Would be an amazing feature.
Can you integrate with Apple Calendar as well as Google Calendar. Would be helpful for companies not using Google.
I want to hide chatbot on specific pages on mobile and want to show it on those specific pages on desktop. For example -- I want to hide it on the registration payment page on mobile but want to s...
It would be good if contacts or customers could be able to re-open their closed conversations
While looking for a precise conversation, a date filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possible.
A contact form is missing for users who like to write in more detail.
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the visi...
With platforms like Crisp, Intercom, Drift, Tawk, it seems like I'd be able to use the API to create a Slack bot for my clients to install in their own workspace so they can chat with my team via b...
See what your customers are writing before they hit the send button. Great for speed up your answers.
It would be good to have the ability to connect more than one Facebook page to a brand.
I would like an option to automatically prevent any further messages from showing if a certain goal has been achieved, such as the visitor clicking on the chat button.
Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for busi...
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
A Journey of video tour of guiding customer will be great
It would be great to be able to see if a contact or a customer is online or offline during a chat.
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