The ability to have our own smtp for email marketing emails.
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS...
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
It would be good to have the ability to connect more than one Facebook page to a brand.
With platforms like Crisp, Intercom, Drift, Tawk, it seems like I'd be able to use the API to create a Slack bot for my clients to install in their own workspace so they can chat with my team via b...
I was trying to change the order of pre-chat questions and realized that Xeno allows me to have multiple "Priority 1" questions -- and this isn't obvious in the UI. This can be solved by creatin...
See what your customers are writing before they hit the send button. Great for speed up your answers.
The Wordpress plugin would be much more powerful if we could have different triggers based on Tags, Posts, Pages, custom fields, etc
It would be great to have the url (or title) of the page where the customer is when he talks. It would be even more awesome to have this live (so we can follow the user navigation). Great for...
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the vi...
Xeno team... please enable option to have chat branding link be an affiliate link :) #win-win
The meetings page in the back end (screenshot - http://research.pachecoconsulting.co/nyiIZ9) should be set up so that you can drag and drop the meeting cards which would then adjust their sort orde...
Instagram Chat integration since a lot of younger people are moving from FB to IG
I also asked for additional options to place an extra buttons for news similar to Beamer. ie. on the side of the website?
It would be good to be able to connect more than one Twitter page to a brand.
Please let the Bot conversations from the delayed chat be saved. We need to analyze what goes wrong/right and if bot is having issues during customer engagement. We cannot do it if we cannot see ho...
Allow the ability to add cc or BCC fields on email campaigns.
It would be great to be able to see if a contact or a customer is online or offline during a chat.
It would be good if contacts or customers could be able to re-open their closed conversations
Suggestion from my team. You probably can retrieve the url where the customer is. The idea would be, let's say the customer is on the Invoice page on our software. If he clicks the button, th...
Hello, I would like to be able to manually create a contact in Xeno so I can reach out to my current customers. I think Xeno has everything available to also be an amazing marketing tool for bus...
Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
Submitting testimonials about the products or service is also important for products quality improvement and customer service efficiency
Sometimes a visitor will start a new conversation about a previous topic. I would like the ability to merge conversations, like you can contacts.
This is helpful in case of a follow-up email sequence. In case the user replies, there is no reason to send the next email in the sequence.
This was important because woocommerce can have the sticky menu on the bottom in the mobile phone Actually i can move it via css but it is better to have xeno native offset settings
I would like an option to automatically prevent any further messages from showing if a certain goal has been achieved, such as the visitor clicking on the chat button.
When receiving emails into Xeno, have the option to enable automatic translation as it happens with chats. So agents can have seamless conversations via both chat and email in different languages.
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut poss...
