See what your customers are writing before they hit the send button. Great for speed up your answers.
This is helpful in case of a follow-up email sequence. In case the user replies, there is no reason to send the next email in the sequence.
Allow the ability to add cc or BCC fields on email campaigns.
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS s...
The meetings page in the back end (screenshot - http://research.pachecoconsulting.co/nyiIZ9) should be set up so that you can drag and drop the meeting cards which would then adjust their sort orde...
Just a dark UI for Xeno dashboard. Settings for owner to switch to it across all brands.
It would be great to have the url (or title) of the page where the customer is when he talks. It would be even more awesome to have this live (so we can follow the user navigation). Great for sal...
Please let the Bot conversations from the delayed chat be saved. We need to analyze what goes wrong/right and if bot is having issues during customer engagement. We cannot do it if we cannot see ho...
I was trying to change the order of pre-chat questions and realized that Xeno allows me to have multiple "Priority 1" questions -- and this isn't obvious in the UI. This can be solved by creating ...
The Wordpress plugin would be much more powerful if we could have different triggers based on Tags, Posts, Pages, custom fields, etc
It would be good to be able to connect more than one Twitter page to a brand.
It would be good to have the ability to connect more than one Facebook page to a brand.
Xeno team... please enable option to have chat branding link be an affiliate link :) #win-win
I also asked for additional options to place an extra buttons for news similar to Beamer. ie. on the side of the website?
Add the ability to play a video at the top of the chatbox. (explanatory videos, etc. For instance, at the top of the Meetings card page to explain what meetings are for).
Hubspot has this feature on their chat widget and I like this. I wouldn't have this on show straight away but maybe it could prompt at a % scroll or on certain pages. Example attached.
The ability to have our own smtp for email marketing emails.
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