Possibility to change icon/image on Xeno default cards
hey guys, it would be nice to be able to change the default icon/image for the Xeno cards especially Meetings and News so that we may apply our brand charter
Chatbot improvements
Currently, the chatbot can automatically reply to simple questions ("Hi!", "How are you?", etc), it can ask for clarifications ("Would you rephrase please?"), and offer the option to contact custom...
Edit layout (color, background of header) of knowledge base seperately from brand
The header of the knowledge base has this stars graphic, which doesnt fit my brand. Also I would like the KB colors different from the chatbox.
Web Push Notifications
Web push notifications only work when Xeno is open, it would be great if web notifications work also when Xeno is closed.
Email Notifications
It would be great if we could be notified by email when there´s a new conversation and it´s unanswered for X time.
Custom arrange cards on the home screen
It would be great to allow sorting of the cards on the home screen. For example, I would like to display a legal notice prominently on the top, but custom cards are all the way at the bottom, so no...
Behaviour on staff delete
When we happen to remove a staff (this happens sadly), all the conversations goes back to unassigned it seems. It would be great to have a way to affect it to another staff instead.
Triggered messages which drop into contextual questions
Right now a triggered message (based on a condition) only allows me to place a short phrase or question before the standard questions. I would like to ask a different set of questions in a differe...
Move Knowledge Base Post to Another Category/Sub-Category
Option to move post can comes very handy for those who are restructuring their knowledge base. It's very troublesome to copy-and-paste a lot of posts just to move it to other category.
Add short URL and custom CSS to the Knowledge Base
The knowledge base is amazing, but some things can be implemented: Be able to edit short URL. Custom CSS.
Have more options to design the chatbox cards
Add the ability to customize the appearance of the chatbox cards ie. make them skinnier or smaller or bigger. Change the fonts, line spacing, etc. We should be able to customize the texts and ...
Ability to change image size and location on Knowledgebase
Images appear to be resized on upload for this. May be alright for some logos, but my logo looks oddly small next to the Find Answers Fast. Would rather have no logo at all if the size is not chan...
Surveys at the End of Knowledge Base Articles
There should be a quick survey at the end of knowledge base articles to see if the article solved the user's problem. There should also be a section in reporting on this. I attached an example.
Be able to send a survey without having to chat with a visitor
It would be great if the Rating feature were enabled without chat being triggered. Just for the user to vote, without interacting with a human, as in the example: " Tell us how many stars you woul...
Have more customizable options when sending emails.
Customize More customizable HTML option or even email signature.
Change time and date of new updates
It would be helpful to be able to put in past updates after moving from another system, so that people can look back at past updates still.
Customize Header and Page Title
Can you allow for more customization of the header on the support page, as well as customizing the Title of the page? Would be helpful to make site look more consistent and with SEO.
canned responses, saved replies: Can add one or more images
In facebook, i can add image in saved replies. Xeno please update: add 1-more images https://www.facebook.com/help/1443541862612847?helpref=uf_permalink Thanks
Xeno Help Center > Mobile View > Suggested Improvements
I’d like to suggest the following improvements for the help center: Improvement 1: On scrolldown, the sticky header search container needs to be reduced in size as it occupies much screen real es...
Allow us to customise the wordings on Xeno cards
eg. the meeting card currently reads: "Book a meeting" "Schedule a meeting in just 2 clicks". Some users might take that to mean a physical meeting and not click through. Some businesses operate ve...
Allow us to name our custom cards
Naming of custom cards allow us to easily identify a card to edit. It really helps if you have a few cards.
Xeno Knowledge Base > Add Table of Contents Feature
We sometimes produce very lengthy help articles that require a lot of scrolling for readers to get through. It would be great if you can add an optional table of contents feature to the rich text ...
Optimize sending an email feature from Xeno
The email feature for the customer should be optimized. Now, is impossible to serve customers with Ticket. How the tools: - Helpscout - Zoho Desk - Freshdesk Fixing Idea: Larger text field for l...
Give the option to direct the user somewhere when they click on a message trigger
4 - The triggers are great, but I missed some features: When adding a message trigger, when the user clicks on it, they may have the option to direct it to the options: For knowledge base content...
Is the Newsletter Subscription GDPR compliant without a checkbox?
I am not sure whether the newsletter subscribe card is GDPR-safe without a checkbox.
Screensharing function does not work for clients
Right now only host can share his/her screen. When screensharing request is made and the client accepts it, client's webcam and microphone get activated. However, clients have no way of sharing the...
Link to customers in survey results
We tried the survey tool. It's working fine but apparently we can't access the list of customers for a given survey. Obviously if people say "No" when we ask them if they're happy with the convers...
Link a separate Google Calendar for each brand
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "Under Meetings in a brand we can add a Google Calendar sync (love this)...
Provide site visitor context when sending them an email
The summary email sent to the visitor is very bare. It should show the brand logo and context of the email at least so they know who it's from and what it's about. Right now it just shows the lates...
Automatic chat switch (online and delayed)
It will be good if Xeno automatically turns to delayed mode once there are no team members online. Currently, we need to click the button in the top right corner manually before closing the tab.
Is there an improvement to an already existing Xeno feature that you think we should go for?