KB stats
In the KB stats it would be nice to:know the period (and change it)have a access to a full list for most read articlesThanks :)
Move Knowledge Base Post to Another Category/Sub-Category
Option to move post can comes very handy for those who are restructuring their knowledge base. It's very troublesome to copy-and-paste a lot of posts just to move it to other category.
Possibility to change icon/image on Xeno default cards
hey guys, it would be nice to be able to change the default icon/image for the Xeno cards especially Meetings and News so that we may apply our brand charter
Show prequalification questions or form in deferred mode
When in deferred mode, need to collect data (order number or else) before in mail is typed by user
canned responses, saved replies: Can add one or more images
In facebook, i can add image in saved replies. Xeno please update: add 1-more images https://www.facebook.com/help/1443541862612847?helpref=uf_permalink Thanks
Edit layout (color, background of header) of knowledge base seperately from brand
The header of the knowledge base has this stars graphic, which doesnt fit my brand. Also I would like the KB colors different from the chatbox.
Ability to change image size and location on Knowledgebase
Images appear to be resized on upload for this. May be alright for some logos, but my logo looks oddly small next to the Find Answers Fast. Would rather have no logo at all if the size is not chan...
Be able to send a survey without having to chat with a visitor
It would be great if the Rating feature were enabled without chat being triggered. Just for the user to vote, without interacting with a human, as in the example: " Tell us how many stars you woul...
Give the option to direct the user somewhere when they click on a message trigger
4 - The triggers are great, but I missed some features: When adding a message trigger, when the user clicks on it, they may have the option to direct it to the options: For knowledge base content...
Add short URL and custom CSS to the Knowledge Base
The knowledge base is amazing, but some things can be implemented: Be able to edit short URL. Custom CSS.
Have more customizable options when sending emails.
Customize More customizable HTML option or even email signature.
Optimize sending an email feature from Xeno
The email feature for the customer should be optimized. Now, is impossible to serve customers with Ticket. How the tools: - Helpscout - Zoho Desk - Freshdesk Fixing Idea: Larger text field for l...
Change time and date of new updates
It would be helpful to be able to put in past updates after moving from another system, so that people can look back at past updates still.
Customize Header and Page Title
Can you allow for more customization of the header on the support page, as well as customizing the Title of the page? Would be helpful to make site look more consistent and with SEO.
Behaviour on staff delete
When we happen to remove a staff (this happens sadly), all the conversations goes back to unassigned it seems. It would be great to have a way to affect it to another staff instead.
Ability to hide/show cards based on live/delayed mode
I would like to be able to prevent certain cards from being displayed out of office hours, such as the phone call card.
Add "OR" arguments to triggered message conditions
At the moment, you can only use IF AND as conditions. It would be really useful to be able to use OR arguments as well.
Add "Visited URL" condition for triggered messages
I would like to be able to prevent a triggered message from displaying if the user has visited a certain URL.
Option to disable triggered messages on mobile
I would like to be able to keep the chat button on mobile but prevent triggered messages from popping up.
arrow in the text field to automatically edit last message.
In Slack, when you do up arrow in the text field, it automatically edit your last message. Would be great, it's generally when you just posted that you see the typo :) Also, the edit mode is more o...
Allow Filter by Brand in Knowledge Base
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
Two-Factor Authentication (2FA)
This system has access to multiple communication channels for multiple brands. It would be a significant target for a hacker. Please implement two-factor authentication (2FA) as soon as possible. ...
Connect Google Account After Email Setup
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
Provide site visitor context when sending them an email
The summary email sent to the visitor is very bare. It should show the brand logo and context of the email at least so they know who it's from and what it's about. Right now it just shows the lates...
Xeno Knowledge Base Widget Card > Improve Search Results
It appears the widget card's search results are currently based on the KB article titles and the first ~140 characters contained within an article. This method isn’t very effective for: Extensiv...
Xeno Chat Widget > Mobile View > Disable Auto Zoom Effect on Input Fields
Usually, when an input text field has a font size set below 16px, this makes the viewport on mobile devices zoom in and shift toward the field. (See attached screenshot.) The user then has to pin...
Xeno Knowledge Base > Add Table of Contents Feature
We sometimes produce very lengthy help articles that require a lot of scrolling for readers to get through. It would be great if you can add an optional table of contents feature to the rich text ...
More classes to open the widget
Right now, you can only use the class: xeno-open-widget to open it from a button, but it would be awesome if there were more classes, and as much as the URL ones with #. The main use case is the o...
Allow us to name our custom cards
Naming of custom cards allow us to easily identify a card to edit. It really helps if you have a few cards.
Display our responses sent from Messenger in Xeno
When we get messages from Facebook, and reply to them on facebook, then our responses are not shown on Xeno. Only the other person's responses. Sometimes people are on facebook, reply directly to ...
Is there an improvement to an already existing Xeno feature that you think we should go for?