From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "Under Meetings in a brand we can add a Google Calendar sync (love this)...
It will be good if Xeno automatically turns to delayed mode once there are no team members online. Currently, we need to click the button in the top right corner manually before closing the tab.
I think it will be best if we can create two separate card layouts, based on whether there are team members online or not. For example, if there is nobody online, instead of having a chatbot which ...
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
In Slack, when you do up arrow in the text field, it automatically edit your last message. Would be great, it's generally when you just posted that you see the typo :) Also, the edit mode is more o...
Usually, when an input text field has a font size set below 16px, this makes the viewport on mobile devices zoom in and shift toward the field. (See attached screenshot.) The user then has to pin...
Right now, you can only use the class: xeno-open-widget to open it from a button, but it would be awesome if there were more classes, and as much as the URL ones with #. The main use case is the o...
I would like to be able to prevent certain cards from being displayed out of office hours, such as the phone call card.
When we get messages from Facebook, and reply to them on facebook, then our responses are not shown on Xeno. Only the other person's responses. Sometimes people are on facebook, reply directly to ...
We tried the survey tool. It's working fine but apparently we can't access the list of customers for a given survey. Obviously if people say "No" when we ask them if they're happy with the convers...
Rather than creating cards all over again, allow us the ability to turn on/off custom cards with a toggle - just like what you have done for the standard Xeno cards.
I would like to be able to prevent a triggered message from displaying if the user has visited a certain URL.
This system has access to multiple communication channels for multiple brands. It would be a significant target for a hacker. Please implement two-factor authentication (2FA) as soon as possible. ...
At the moment, you can only use IF AND as conditions. It would be really useful to be able to use OR arguments as well.
I would like to be able to keep the chat button on mobile but prevent triggered messages from popping up.
By default the location for the meeting is set to our address defined in the settings. On some occasions it would be nice to meet up at a local coffee shop or even the customers own HQ. In which ca...
Currently, the KB has articles, no buttons for feedback and no way to get in touch with the team.
The Search in our Top bar is currently searching in your Contact names + your Knowledge Base titles + our Xeno pages (i.e.: Contacts, Meetings, etc). Maybe extend the abilities of this search bar...
It appears the widget card's search results are currently based on the KB article titles and the first ~140 characters contained within an article. This method isn’t very effective for: Extensiv...
The Knowledge Base can be improved. Maybe add buttons like "Was this helpful?"... You can check Support Hero for ideas. Also, the search bar apeears a bit broken on my iPhone 7) With some themes, t...
Usability issue - can't close out of the "add variables" dropdown easily. See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw
If visitor key in a corporate email address (anything that is not @hotmail.com, @outlook.com, @gmail.com, @yahoo.com, etc.), then they will be prompted for company name (provided we can set it up ...
would be very nice to see date on first overview from newsfeed, not only by clicking each entry.
It would be more relevant to display the open conversations count than the current unread notifications count.
Can this be changed to a shorter email or if we can add our own domain? Because this can affect deliverability.
If you're a busy person and don't have time to copy and paste the meeting address into your Map, it would be more intuitive to have a get directions link which will load Google Maps. Attached is an...
Currently if I want to delete contacts, I need to select them one by one. It would be good if there is bulk edit/delete.
Give the ability to end-users to update any message from the chatbox, as currently messages can only be updated from the Xeno backend.
Have something to say? Join the conversation.
