Confirmed with support that no ability to delete a topic once added into Routing menu. Only Displayed: No option available. Very annoying to have all these unused topics in the way especially sinc...
When sending emails using Predefined response, the sent HTML is broken.
This is a massive request for us. We need to be able to filter down the list of users, scroll is not working and the order is weird (not alphabetical). But even though, we need a quick filter. It w...
There is no logout function within Xeno App. Also it is bugged for me - I cleared data, cleared cache, uninstalled app, rebooted phone, installed Xeno > still logged into my account. Use case...
Just added a Mixpanel integration and the token was "invalid". Xeno's script broke because of this.
When a category is empty in a certain language, hide it overall from the KB in the specified language. My example screenshot is from our EN KB. While there're 14 articles in French, it's empty in ...
Using Beta app through TestFlight on iPad pro iOS 12.3.1
Thanks for making the app kept signed in. Now we need working notifications for the chats when the app is closed.
See screenshot. The bot try several times with FAQ answers before giving the "write to the team" option. This behavior have a bad perception from our users during working hours (they feel like we ...
Some of the functions inside Android chat menu do not work: - Predefined Responses - Interrogrations - Meeting Invitation Nothing happens when clicking these functions. Using Android 9
Seems like "My teams" became "My topics". Is that normal? What's the meaning?
As I understand it, the KB presumes that all KB articles are translated in all languages. This is not working for us in some cases. For example we have a tool to get company data from the French ...
See screenshot. The suggestion is in English when it does exist in French.
The contact details form on the help center meeting appointment page does not appear. Only text "Enter details" appears. The form does appear on the chat widget though.
Seems to always display in max-with, not the real image size.
If you're using shortcodes for emoji typing, It works when you've only single emoji in message. But if you go for combination of emojis it's not converting to icon. For example, If you add => :...
See screenshot - http://research.pachecoconsulting.co/PNjvIf It shows a welcome message from me, but then the chatbot is asking the pre-chat questions. I feel like the pre-chat questions, in Live...
See screenshot - http://research.pachecoconsulting.co/Vjmv8l Every time you load the Apps page on the back-end, Xeno has a little pop-up in the lower-right corner asking, "Want more apps?" This s...
The Android app does not stay signed in when the app is closed and reopened. Also, there is no way to remember the password.
I’d like to report the following bugs for the help center in mobile view (iPhone XS, iOS 12.2, Safari): Bug 1: On page load, the language dropdown, search category dropdown toggle and search icon...
Hello, In Help Center I edited “Your public Help Center URL” yesterday, from the default one subdomain, to a better mnemonic one, of course leaving the main domain as it was (xenoapp.help). Since...
Live chat used to start live conversation, but now it starts with the bot first, even during working hours on the timetable and Live chat toggle on. Thank you.
After editing a comment, the @name mentioned is transformed in some sort of hash. We don't know if it keeps the tie and alert the person.
When a message is edited, the emoticon is reverted to the shortcut (:emoticon:) and is posted like this to the customer.
Not too sure if this is an issue with others, but the widget doesn't show when I access my own site via VPN.
When you try to ad a gif to a private answer (after adding a @name in the field), it doesn't work and shoot the gif directly to the customer. Ooops...
You hid the scrollbar onload but it appears when you do a side scroll with the mouse or trackpad. It's not only the ugliness, the UX problem is that it hides the "Assignee" tag. A bit of margin wo...
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