See screenshot - http://research.pachecoconsulting.co/PNjvIf
It shows a welcome message from me, but then the chatbot is asking the pre-chat questions.
I feel like the pre-chat questions, in Live mode, should come with a message like, "I'll connect you with Micheal right away. But first, would you please answer these questions?" so that the end-user doesn't think they're just getting a chatbot. And the Welcome Message should auto-popup after the pre-chat questions, not before.