Settings -> During Chats -> "Bot response after 90 seconds of inactivity" option doesn't work properly.
Steps to repro: 1) Open up a chat with yourself from another computer or an Incognito window 2) Say something as the front-end user 3) Say something as the back-end support 4) Set a timer on your phone (or whatever) for 90s 5) Wait for the timer to go off
Results: The front-end user is not notified that the support rep has left, got tied up with something else, etc. etc.
I see that the bot will ask for the front-end user's email address, but it doesn't seem to do that until I click on the chat notification on the back-end. I waited as long as 6+ minutes and the bot didn't ask the front-end user for email until I clicked on that notification on the back end.
This message should be user-configurable.
The current message simply asks for an email address without saying anything regarding the agent disappearing from the chat. (again, see screenshot - http://research.pachecoconsulting.co/ylooFu) I would like the message to be a bit apologetic with a touch of humor. Something along the lines of, "I'm so sorry! A time lord has just shown up at my door and whisked me away. Please leave me your email address or phone number and I'll get back to you within 24hrs."