Many teams have agents that are not always 100% dedicated to customer service or are away from their desk. It would be very useful to have a switch to turn availability on/off on the fly (like the ...
It would be great to send surveys to a segmented group of Users. I'm aware that surveys can be sent at the end of a conversation, but it would be great to be able to initiate a survey, poll or requ...
While looking for a precise conversation, a conversation content filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut poss...
While looking for a precise conversation, a date filter would help a lot. Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possible.
It would be great to display the number of conversations per topic in the Stats page.
I want to hide chatbot on specific pages on mobile and want to show it on those specific pages on desktop. For example -- I want to hide it on the registration payment page on mobile but want to...
The header of the knowledge base has this stars graphic, which doesnt fit my brand. Also I would like the KB colors different from the chatbox.
Have the capability of reordering the knowledge base posts.
Possibility to change company name when having several brands Users are added to several teams for easier brand management
Confirmed with support that no ability to delete a topic once added into Routing menu. Only Displayed: No option available. Very annoying to have all these unused topics in the way especially s...
Images appear to be resized on upload for this. May be alright for some logos, but my logo looks oddly small next to the Find Answers Fast. Would rather have no logo at all if the size is not c...
There might be the option of not opening a conversation when the user contacts you by email. => only go to ticketing system for example?
A contact form is missing for users who like to write in more detail.
It would be great if the Rating feature were enabled without chat being triggered. Just for the user to vote, without interacting with a human, as in the example: " Tell us how many stars you w...
4 - The triggers are great, but I missed some features: When adding a message trigger, when the user clicks on it, they may have the option to direct it to the options: For knowledge base con...
The knowledge base is amazing, but some things can be implemented: Be able to edit short URL. Custom CSS.
Customize More customizable HTML option or even email signature.
The email feature for the customer should be optimized. Now, is impossible to serve customers with Ticket. How the tools: - Helpscout - Zoho Desk - Freshdesk Fixing Idea: Larger text fi...
Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to have the option to disable the multi-language feature (which is not possible...
I spent several hours testing Xeno's features and here is my feedback. **1 -** Integration with social networks has encountered problems in multiple languages. I believe the best solution would ...
It would be helpful to be able to put in past updates after moving from another system, so that people can look back at past updates still.
Allow the posts to be manually reordered in each categories, as well as reorder the categories.
Can you integrate with Apple Calendar as well as Google Calendar. Would be helpful for companies not using Google.
Could you allow for a chat to be converted into a text chat similar to the feature of Podium. Allows chat to continue even after the customer has left the website... Would be an amazing feature.
Can you allow for more customization of the header on the support page, as well as customizing the Title of the page? Would be helpful to make site look more consistent and with SEO.
WhatsappBusiness Chat integration WhatsappBusiness Chat integration since a lot of people are using it all over, regardles the social media platform they use
When we happen to remove a staff (this happens sadly), all the conversations goes back to unassigned it seems. It would be great to have a way to affect it to another staff instead.
Instagram Chat integration since a lot of younger people are moving from FB to IG
I saw that we can have an automation trigger email, but this only works for the already made customers I saw xeno want to be a complete customer support and CRM Having like a outplay/drip/ma...
I just tested it - the app is closed on iOS and I write a chat message. There is no notification on my iphone. This is really bad because I wont be able to answer chat requests then. By the way: W...
