would be nice to implement this status page alternative
We really ave a problem with the counter displayed on our favicon, it stresses our users (they don't get the meaning and the counter is not very relevant in this context, often displaying things li...
I’d like to suggest the following improvements for the help center:
On scrolldown, the sticky header search container needs to be reduced in size as it occupies much screen real es...
Give the ability to end-users to update any message from the chatbox,
as currently messages can only be updated from the Xeno backend.
It would be great to have the url (or title) of the page where the customer is when he talks.
It would be even more awesome to have this live (so we can follow the user navigation).
Great for sal...
If there is an image in the live chat widget, it can't be made larger unless you right click and open it in a new tab. Images should be enlarged in a modal with a single left click.
Please let the Bot conversations from the delayed chat be saved. We need to analyze what goes wrong/right and if bot is having issues during customer engagement. We cannot do it if we cannot see ho...
There should be a quick survey at the end of knowledge base articles to see if the article solved the user's problem. There should also be a section in reporting on this. I attached an example.
It would be more relevant to display the open conversations count than the current unread notifications count.
I love and use this application for all my mailing lists and really want to have subscribe/unsubscribe + tags passed to/from Sendy for Xeno communications.
We use a lot of screenshots with our customers.
It's a real waste of time to open it in new tab to just be able to read.
An inpage lightbox would be appreciated
We tried the survey tool. It's working fine but apparently we can't access the list of customers for a given survey.
Obviously if people say "No" when we ask them if they're happy with the convers...
Can this be changed to a shorter email or if we can add our own domain? Because this can affect deliverability.
I was trying to change the order of pre-chat questions and realized that Xeno allows me to have multiple "Priority 1" questions -- and this isn't obvious in the UI.
This can be solved by creating ...
Right now a triggered message (based on a condition) only allows me to place a short phrase or question before the standard questions.
I would like to ask a different set of questions in a differe...
The Wordpress plugin would be much more powerful if we could have different triggers based on Tags, Posts, Pages, custom fields, etc
Most widely used CRM with easy and super simplified Public APIs.
On the same note as Google Apps integration, Snovio and Lemlist will send cold outreach emails out to prospects and drip them. It would be great to be able to work those leads out of the Xeno CRM.
Allow for the to capture outbound emails into the Xeno CRM and even send them out through Xeno like HubSpot allows for.
Could be great to take in and run tickets in and out of HelpNinja
Vimeo/Youtube (to create 3rd party Cards - Statuspage/Product Hunt are the only current integrated ones • without creating "Custom"'s).
It will be good to have integration with Mailwizz.
I think it will be best if we can create two separate card layouts, based on whether there are team members online or not. For example, if there is nobody online, instead of having a chatbot which ...
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