Integration with moosend.com
See what your customers are writing before they hit the send button. Great for speed up your answers.
Would be nice to have 24sessions.com integration
An integration with Twilio voice would be great.
Usability issue - can't close out of the "add variables" dropdown easily. See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw
Please, thanks!
The constant notifications make it hard to work in the KB post editor. It's not only visual: if you click on the X to close the nofications indivually or with "mark all read", it forces a full rel...
The conversations display a simple date:time info. It would be really convenient to have a display for "Today" "Yesterday" Or at least, add the day "Monday Jun 13 at 6:09 pm"
eg. the meeting card currently reads: "Book a meeting" "Schedule a meeting in just 2 clicks". Some users might take that to mean a physical meeting and not click through. Some businesses operate ve...
I'd love to have chats through WeChat to show up inside XENO. WeChat has over 1 billion users and is used by almost every person in China, as well everyone around the world who has family in China...
This is helpful in case of a follow-up email sequence. In case the user replies, there is no reason to send the next email in the sequence.
Allow the ability to add cc or BCC fields on email campaigns.
Rather than creating cards all over again, allow us the ability to turn on/off custom cards with a toggle - just like what you have done for the standard Xeno cards.
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS s...
See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw In-App Welcome Message (message trigger) showing name instead of title
Settings -> During Chats -> "Bot response after 90 seconds of inactivity" option doesn't work properly. Steps to repro: 1) Open up a chat with yourself from another computer or an Incognito ...
The meetings page in the back end (screenshot - http://research.pachecoconsulting.co/nyiIZ9) should be set up so that you can drag and drop the meeting cards which would then adjust their sort orde...
After 120 seconds, the bot says this : I sent the following message to ******* after 120 seconds without a response: Désolé, nous ne sommes pas disponibles pour le moment, soyez assuré que nous v...
Just a dark UI for Xeno dashboard. Settings for owner to switch to it across all brands.
If visitor key in a corporate email address (anything that is not @hotmail.com, @outlook.com, @gmail.com, @yahoo.com, etc.), then they will be prompted for company name (provided we can set it up ...
Is there a way to label the chat box installed in a specific site with a specific name so that I know where it is coming from rather than seeing the generic "Visitor" name. If we are using 3 brands...
Currently, the KB has articles, no buttons for feedback and no way to get in touch with the team.
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "[For personal timetables (per team member)] I can set the team timetabl...
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "Under Meetings in a brand we can add a Google Calendar sync (love this)...
Currently if I want to delete contacts, I need to select them one by one. It would be good if there is bulk edit/delete.
would be nice to implement this status page alternative
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