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Screenshot function does not work on Firefox
When the visitor responds to the screenshot request, a new tab opens up. When clicking Yes, this URL opens in a new tab: about:blank?response=Yes When clicking No, this URL opens: about:blank?respo...
Typing Previews
See what your customers are writing before they hit the send button. Great for speed up your answers.
24sessions calendar integration
Would be nice to have 24sessions.com integration
Twilio Voice integration
An integration with Twilio voice would be great.
Can't close out of the "add variables" dropdown easily.
Usability issue - can't close out of the "add variables" dropdown easily. See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw
Edit KB posts & notifications
The constant notifications make it hard to work in the KB post editor. It's not only visual: if you click on the X to close the nofications indivually or with "mark all read", it forces a full rel...
Time display in conversations
The conversations display a simple date:time info. It would be really convenient to have a display for "Today" "Yesterday" Or at least, add the day "Monday Jun 13 at 6:09 pm"
Allow us to customise the wordings on Xeno cards
eg. the meeting card currently reads: "Book a meeting" "Schedule a meeting in just 2 clicks". Some users might take that to mean a physical meeting and not click through. Some businesses operate ve...
WeChat Integration
I'd love to have chats through WeChat to show up inside XENO. WeChat has over 1 billion users and is used by almost every person in China, as well everyone around the world who has family in China...
Automatically Stop an Email Campaign if the user replies
This is helpful in case of a follow-up email sequence. In case the user replies, there is no reason to send the next email in the sequence.
Add BCC Feature to Emails
Allow the ability to add cc or BCC fields on email campaigns.
Ability to toggle custom cards on/off
Rather than creating cards all over again, allow us the ability to turn on/off custom cards with a toggle - just like what you have done for the standard Xeno cards.
Add Custom CSS Section for Styling Help Center and Widget
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS s...
In-App Welcome Message (message trigger) showing name instead of title
See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw In-App Welcome Message (message trigger) showing name instead of title
"Bot response after 90 seconds of inactivity" not working
Settings -> During Chats -> "Bot response after 90 seconds of inactivity" option doesn't work properly. Steps to repro: 1) Open up a chat with yourself from another computer or an Incognito ...
Drag-and-drop meetings to organize their sort order
The meetings page in the back end (screenshot - http://research.pachecoconsulting.co/nyiIZ9) should be set up so that you can drag and drop the meeting cards which would then adjust their sort orde...
Wording for bot delay message
After 120 seconds, the bot says this : I sent the following message to ******* after 120 seconds without a response: Désolé, nous ne sommes pas disponibles pour le moment, soyez assuré que nous v...
DARK MODE
Just a dark UI for Xeno dashboard. Settings for owner to switch to it across all brands.
Conditional logic for pre-chat questions
If visitor key in a corporate email address (anything that is not @hotmail.com, @outlook.com, @gmail.com, @yahoo.com, etc.), then they will be prompted for company name (provided we can set it up ...
Label a specific Chat bot with a specific name for identification.
Is there a way to label the chat box installed in a specific site with a specific name so that I know where it is coming from rather than seeing the generic "Visitor" name. If we are using 3 brands...
Contact form and Chat button in Knowledge Base
Currently, the KB has articles, no buttons for feedback and no way to get in touch with the team.
Have separate Personal timetables for each Brand
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "[For personal timetables (per team member)] I can set the team timetabl...
Link a separate Google Calendar for each brand
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "Under Meetings in a brand we can add a Google Calendar sync (love this)...
Bulk Edit/Delete Contacts
Currently if I want to delete contacts, I need to select them one by one. It would be good if there is bulk edit/delete.
Is there a bug or an issue with Xeno that you think we should fix?
Buckets