eg. the meeting card currently reads: "Book a meeting" "Schedule a meeting in just 2 clicks". Some users might take that to mean a physical meeting and not click through. Some businesses operate ve...
I'd love to have chats through WeChat to show up inside XENO. WeChat has over 1 billion users and is used by almost every person in China, as well everyone around the world who has family in Chi...
This is helpful in case of a follow-up email sequence. In case the user replies, there is no reason to send the next email in the sequence.
Allow the ability to add cc or BCC fields on email campaigns.
Rather than creating cards all over again, allow us the ability to turn on/off custom cards with a toggle - just like what you have done for the standard Xeno cards.
I currently use SupportHero for a site with lengthy support articles which have certain styling requirements for legibility and ease of on-page navigation. SupportHero has a dedicated custom CSS...
See this screencast walkthrough - http://research.pachecoconsulting.co/qrXrPw In-App Welcome Message (message trigger) showing name instead of title
Settings -> During Chats -> "Bot response after 90 seconds of inactivity" option doesn't work properly. Steps to repro: 1) Open up a chat with yourself from another computer or an Incognito win...
The meetings page in the back end (screenshot - http://research.pachecoconsulting.co/nyiIZ9) should be set up so that you can drag and drop the meeting cards which would then adjust their sort orde...
After 120 seconds, the bot says this : I sent the following message to ******* after 120 seconds without a response: Désolé, nous ne sommes pas disponibles pour le moment, soyez assuré que nous...
Just a dark UI for Xeno dashboard. Settings for owner to switch to it across all brands.
1. If visitor key in a corporate email address (anything that is *not* @hotmail.com, @outlook.com, @gmail.com, @yahoo.com, etc.), then they will be prompted for company name (provided we can set it...
Is there a way to label the chat box installed in a specific site with a specific name so that I know where it is coming from rather than seeing the generic "Visitor" name. If we are using 3 brands...
Currently, the KB has articles, no buttons for feedback and no way to get in touch with the team.
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "[For personal timetables (per team member)] I can set the team timet...
From this feedback: https://xeno.hellonext.co/features/separate-brands-more-control-over-g-cal-sync-and-personal-timetables "Under Meetings in a brand we can add a Google Calendar sync (love th...
Currently if I want to delete contacts, I need to select them one by one. It would be good if there is bulk edit/delete.
would be nice to implement this status page alternative
We really ave a problem with the counter displayed on our favicon, it stresses our users (they don't get the meaning and the counter is not very relevant in this context, often displaying things li...
I’d like to suggest the following improvements for the help center: ## Improvement 1: On scrolldown, the sticky header search container needs to be reduced in size as it occupies much screen ...
Give the ability to end-users to update any message from the chatbox, as currently messages can only be updated from the Xeno backend.
It would be great to have the url (or title) of the page where the customer is when he talks. It would be even more awesome to have this live (so we can follow the user navigation). Great for...
If there is an image in the live chat widget, it can't be made larger unless you right click and open it in a new tab. Images should be enlarged in a modal with a single left click.
Please let the Bot conversations from the delayed chat be saved. We need to analyze what goes wrong/right and if bot is having issues during customer engagement. We cannot do it if we cannot see ho...
There should be a quick survey at the end of knowledge base articles to see if the article solved the user's problem. There should also be a section in reporting on this. I attached an example.
It would be more relevant to display the open conversations count than the current unread notifications count.
https://sendy.co/api I love and use this application for all my mailing lists and really want to have subscribe/unsubscribe + tags passed to/from Sendy for Xeno communications.
