The Android app does not stay signed in when the app is closed and reopened.
Also, there is no way to remember the password.
Hello! We need a permission within roles to assign a member only the deploy function. Now deploy will appear only with brand managing, but then its also possible to create, rename, etc the brands.....
I’d like to report the following bugs for the help center in mobile view (iPhone XS, iOS 12.2, Safari):
On page load, the language dropdown, search category dropdown toggle and search icon...
Its a bigtime request.
In Help Center I edited “Your public Help Center URL” yesterday, from the default one subdomain, to a better mnemonic one, of course leaving the main domain as it was (xenoapp.help).
Send Knowledge Base articles in the Live Chat Widget as Clickable Cards (not plain text answers)
When dealing with tutorials visual is better than text, and it's scalable as you can embed the same video in many places, 1 source.
Live chat used to start live conversation, but now it starts with the bot first, even during working hours on the timetable and Live chat toggle on. Thank you.
After editing a comment, the @name mentioned is transformed in some sort of hash.
We don't know if it keeps the tie and alert the person.
When a message is edited, the emoticon is reverted to the shortcut (:emoticon:) and is posted like this to the customer.
Seems to be in seconds (I guess), would be more usable in hh:mm.
Not too sure if this is an issue with others, but the widget doesn't show when I access my own site via VPN.
When you try to ad a gif to a private answer (after adding a @name in the field), it doesn't work and shoot the gif directly to the customer.
The screen speaks for itself :)
You hid the scrollbar onload but it appears when you do a side scroll with the mouse or trackpad.
It's not only the ugliness, the UX problem is that it hides the "Assignee" tag. A bit of margin wo...
To better categorize the conversation, it would be awesome to be able to add tags to them ("Tech", "Functional", "Import", "Reporting", "Client ABC", etc.). This would ease the reporting as well.
I'm not able to add my page to xeno because the dropdown is not showing all my pages.
Right now you can only delete meeting types. And they are all "enabled" by default.
They should have a toggle and all be off by default.
the button / link isn't working for 'mark all as read'
I personally have issues with the news block. The content of the articles can not be saved and the emoticons do not work.
As I see it, surveys can't be translated, neither filtered with conditions (like alerts).
This means that we can't use the feature as it is (we will put the two languages at once to start, but thi...
The Stripe authentication seems to be broken. I'm getting "Oops! Error: 500" messages when clicking the final "Connect my Stripe Account" button during authentication. The "Go back home" button als...
The "Login" link on the Xeno main site doesn't change it's text when I'm already logged in, so when I've navigated away from the site and come back, clicking on that button, I get a "Oops you're al...
Help Desk does not actually have a link to go back to Company homepage, even though there is already an option to set it in the settings.
There is a bug that shows +1 day on the booking intake form. For example, you select Thursday, May 23, 11 am, but booking form shows Friday May 24, 11 am. See GIF attachment for screenshot.
when I paste to the editor, it randomly deleted words.
We need SSL support for the Help Center custom domains. It has already been mentioned by the Support that we have to figure this out ourselves through our DNS provider or make it work somehow throu...
Right now we can open the chat box only with url.com/#chat-open but it would be great to immediately open Book a Meeting chat window through a link on the webpage as well. Thank you
Is there a bug or an issue with Xeno that you think we should fix?
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