Xeno shows only the first one if there are several answers from Dialogflow. This is a bug.
Sometimes a visitor will start a new conversation about a previous topic. I would like the ability to merge conversations, like you can contacts.
I would like an option to automatically prevent any further messages from showing if a certain goal has been achieved, such as the visitor clicking on the chat button.
I entered the fallback text "there", the but the text "Visitor" displays instead in the pop-up message instead.
When you edit a contact, the "last seen" value is updated as well. This is incorrect. If you edit a contact it shouldn't change the time the system last saw that contact on the site.
I would like to be able to prevent certain cards from being displayed out of office hours, such as the phone call card.
At the moment, you can only use IF AND as conditions. It would be really useful to be able to use OR arguments as well.
It appears as though the city detection is not working. I've set a message to only display if a visitor is not in my area (I have another message that I want to show if a visitor is in my area), bu...
I have edited one of the example triggered messages and renamed it, but the name has not been updated on the "Triggered Messages" page. It still says "Example: In-App Welcome Message".
I would like to be able to prevent a triggered message from displaying if the user has visited a certain URL.
I would like to be able to keep the chat button on mobile but prevent triggered messages from popping up.
When the status of a contact is changed from "Lead" to "Known Contact", the segment values at the top of the screen remain unchanged. When I then click on "Leads", I am presented with contacts who ...
From a SEO perspective, we would need our KB articles to use a slug in the correct language.
This was important because woocommerce can have the sticky menu on the bottom in the mobile phone Actually i can move it via css but it is better to have xeno native offset settings
Submitting testimonials about the products or service is also important for products quality improvement and customer service efficiency
A Journey of video tour of guiding customer will be great
Didn't find out until days later that multi category integrations are unavailable. Please allow multiple integrations per category.
It asks for the public api key but Clearbit provides a secret api key and publishable api key. Language is important here.
In Slack, when you do up arrow in the text field, it automatically edit your last message. Would be great, it's generally when you just posted that you see the typo :) Also, the edit mode is more...
Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
similar how to Twak.to or the trial of Crisp Chat that I am doing, has it where you can see the text that someone is typing before they send it. Please see the attached screenshot of a composed me...
Datagran is an all-in-one AI data workspace that integrates, analyzes and manages digital data to help you reduce clutter and grow. This miraculous tool helps departments (business intelligence, ma...
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This system has access to multiple communication channels for multiple brands. It would be a significant target for a hacker. Please implement two-factor authentication (2FA) as soon as possible...
My account was setup using my email address. With other systems, there is an option to connect a Google Account after creating the account. While there is an option to use a Google Account to login...
The email sent to the visitor after a chat should have a normal from email address, and the generated reply email should be in the reply to field. Also would be great if the email sent to the vi...
The summary email sent to the visitor is very bare. It should show the brand logo and context of the email at least so they know who it's from and what it's about. Right now it just shows the lates...
Pulling data from hubspot would be great, currently only sends
