When receiving emails into Xeno, have the option to enable automatic translation as it happens with chats. So agents can have seamless conversations via both chat and email in different languages.
This is a massive request for us. We need to be able to filter down the list of users, scroll is not working and the order is weird (not alphabetical). But even though, we need a quick filter. I...
it would be really useful to be able to hook Xeno up to our own SMTP services. This may also help to overcome any email deliverability issues.
It would be useful to be able to manually add visitor locations if the system doesn't pick them up.
Xeno shows only the first one if there are several answers from Dialogflow. This is a bug.
Sometimes a visitor will start a new conversation about a previous topic. I would like the ability to merge conversations, like you can contacts.
I would like an option to automatically prevent any further messages from showing if a certain goal has been achieved, such as the visitor clicking on the chat button.
I entered the fallback text "there", the but the text "Visitor" displays instead in the pop-up message instead.
When you edit a contact, the "last seen" value is updated as well. This is incorrect. If you edit a contact it shouldn't change the time the system last saw that contact on the site.
I would like to be able to prevent certain cards from being displayed out of office hours, such as the phone call card.
At the moment, you can only use IF AND as conditions. It would be really useful to be able to use OR arguments as well.
It appears as though the city detection is not working. I've set a message to only display if a visitor is not in my area (I have another message that I want to show if a visitor is in my area), bu...
I have edited one of the example triggered messages and renamed it, but the name has not been updated on the "Triggered Messages" page. It still says "Example: In-App Welcome Message".
I would like to be able to prevent a triggered message from displaying if the user has visited a certain URL.
I would like to be able to keep the chat button on mobile but prevent triggered messages from popping up.
When the status of a contact is changed from "Lead" to "Known Contact", the segment values at the top of the screen remain unchanged. When I then click on "Leads", I am presented with contacts who ...
From a SEO perspective, we would need our KB articles to use a slug in the correct language.
This was important because woocommerce can have the sticky menu on the bottom in the mobile phone Actually i can move it via css but it is better to have xeno native offset settings
Submitting testimonials about the products or service is also important for products quality improvement and customer service efficiency
Didn't find out until days later that multi category integrations are unavailable. Please allow multiple integrations per category.
It asks for the public api key but Clearbit provides a secret api key and publishable api key. Language is important here.
In Slack, when you do up arrow in the text field, it automatically edit your last message. Would be great, it's generally when you just posted that you see the typo :) Also, the edit mode is more...
Would be really great to have a "call me back" option, for visitors who prefer a call to chatting. Adding our phone number will create inbound calls, which we want to avoid.
Currently Xeno uses one list for KB to show all posts between all brands. Between brands, I have same-name categories i.e. "Common Questions" and there is no way to tell whether a post is in what K...
similar how to Twak.to or the trial of Crisp Chat that I am doing, has it where you can see the text that someone is typing before they send it. Please see the attached screenshot of a composed me...
Similar to the triggered message but it would be things along the lines of /serverinfo (press enter) sent the message with what is listed to be put in that i.e Seattle Server Specs blah bla...
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