Change time and date of new updates

It would be helpful to be able to put in past updates after moving from another system, so that people can look back at past updates still.

Apple Calendar Integration

Can you integrate with Apple Calendar as well as Google Calendar. Would be helpful for companies not using Google.

Texting option in chat

Could you allow for a chat to be converted into a text chat similar to the feature of Podium. Allows chat to continue even after the customer has left the website... Would be an amazing feature.

Customize Header and Page Title

Can you allow for more customization of the header on the support page, as well as customizing the Title of the page? Would be helpful to make site look more consistent and with SEO.

WhatsappBusiness Chat integration

WhatsappBusiness Chat integration WhatsappBusiness Chat integration since a lot of people are using it all over, regardles the social media platform they use

Behaviour on staff delete

When we happen to remove a staff (this happens sadly), all the conversations goes back to unassigned it seems. It would be great to have a way to affect it to another staff instead.

Instagram Chat integration

Instagram Chat integration since a lot of younger people are moving from FB to IG

Native sending bulk email feature like outplay or drip with html template

I saw that we can have an automation trigger email, but this only works for the already made customers I saw xeno want to be a complete customer support and CRM Having like a outplay/drip/mailch...

iOS Push messages not working

I just tested it - the app is closed on iOS and I write a chat message. There is no notification on my iphone. This is really bad because I wont be able to answer chat requests then. By the way: Wh...

Automatic email translation

When receiving emails into Xeno, have the option to enable automatic translation as it happens with chats. So agents can have seamless conversations via both chat and email in different languages.

Manually Add Visitor Locations

It would be useful to be able to manually add visitor locations if the system doesn't pick them up.

Dialogflow Bug with multiple answers

Xeno shows only the first one if there are several answers from Dialogflow. This is a bug.

Merge Conversations

Sometimes a visitor will start a new conversation about a previous topic. I would like the ability to merge conversations, like you can contacts.

Prevent further messages from showing if a user is engaged

I would like an option to automatically prevent any further messages from showing if a certain goal has been achieved, such as the visitor clicking on the chat button.

integrate with vectera.com

Name fallback doesn't work for triggered messages

I entered the fallback text "there", the but the text "Visitor" displays instead in the pop-up message instead.

Editing Contacts Updates "Last Seen" Date

When you edit a contact, the "last seen" value is updated as well. This is incorrect. If you edit a contact it shouldn't change the time the system last saw that contact on the site.

Ability to hide/show cards based on live/delayed mode

I would like to be able to prevent certain cards from being displayed out of office hours, such as the phone call card.

Add "OR" arguments to triggered message conditions

At the moment, you can only use IF AND as conditions. It would be really useful to be able to use OR arguments as well.

City detection not working

It appears as though the city detection is not working. I've set a message to only display if a visitor is not in my area (I have another message that I want to show if a visitor is in my area), bu...

Unable to rename example triggered messages

I have edited one of the example triggered messages and renamed it, but the name has not been updated on the "Triggered Messages" page. It still says "Example: In-App Welcome Message".

Add "Visited URL" condition for triggered messages

I would like to be able to prevent a triggered message from displaying if the user has visited a certain URL.

Option to disable triggered messages on mobile

I would like to be able to keep the chat button on mobile but prevent triggered messages from popping up.

Incorrect contact segments

When the status of a contact is changed from "Lead" to "Known Contact", the segment values at the top of the screen remain unchanged. When I then click on "Leads", I am presented with contacts who ...

Incorrect language in KB slugs

From a SEO perspective, we would need our KB articles to use a slug in the correct language.

Native offset location

This was important because woocommerce can have the sticky menu on the bottom in the mobile phone Actually i can move it via css but it is better to have xeno native offset settings

Submitting Testimonial

Submitting testimonials about the products or service is also important for products quality improvement and customer service efficiency

Video Showcase

A Journey of video tour of guiding customer will be great

Multiple Integrations per category

Didn't find out until days later that multi category integrations are unavailable. Please allow multiple integrations per category.

Clearbit integration unclear

It asks for the public api key but Clearbit provides a secret api key and publishable api key. Language is important here.