In the KB stats it would be nice to:know the period (and change it)have a access to a full list for most read articlesThanks :)
Option to move post can comes very handy for those who are restructuring their knowledge base. It's very troublesome to copy-and-paste a lot of posts just to move it to other category.
hey guys, it would be nice to be able to change the default icon/image for the Xeno cards especially Meetings and News so that we may apply our brand charter
It would be nice to connect a separate Google calendar per each brand for an agent.
When in deferred mode, need to collect data (order number or else) before in mail is typed by user
In facebook, i can add image in saved replies.
Xeno please update: add 1-more images
Please allow embedding booking a meeting on a webpage using an embed code. An example is Calendly at https://help.calendly.com/hc/en-us/articles/223147027-Embed-options-overview
Please allow to redirect to a custom meeting confirmation page.
Many teams have agents that are not always 100% dedicated to customer service or are away from their desk. It would be very useful to have a switch to turn availability on/off on the fly (like the ...
It would be great to send surveys to a segmented group of Users. I'm aware that surveys can be sent at the end of a conversation, but it would be great to be able to initiate a survey, poll or requ...
While looking for a precise conversation, a conversation content filter would help a lot.
Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possib...
While looking for a precise conversation, a date filter would help a lot.
Right now there is no other way but to scroll endlessly through the conversations, with no shortcut possible.
It would be great to display the number of conversations per topic in the Stats page.
I want to hide chatbot on specific pages on mobile and want to show it on those specific pages on desktop.
For example -- I want to hide it on the registration payment page on mobile but want to s...
The header of the knowledge base has this stars graphic, which doesnt fit my brand.
Also I would like the KB colors different from the chatbox.
Possibility to change company name when having several brands
Users are added to several teams for easier brand management
Images appear to be resized on upload for this.
May be alright for some logos, but my logo looks oddly small next to the Find Answers Fast.
Would rather have no logo at all if the size is not chan...
There might be the option of not opening a conversation when the user contacts you by email. => only go to ticketing system for example?
A contact form is missing for users who like to write in more detail.
It would be great if the Rating feature were enabled without chat being triggered. Just for the user to vote, without interacting with a human, as in the example:
Tell us how many stars you woul...
4 - The triggers are great, but I missed some features:
When adding a message trigger, when the user clicks on it, they may have the option to direct it to the options:
For knowledge base content...
The knowledge base is amazing, but some things can be implemented:
Be able to edit short URL.
Customize More customizable HTML option or even email signature.
The email feature for the customer should be optimized. Now, is impossible to serve customers with Ticket.
How the tools:
- Zoho Desk
Larger text field for l...
Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to have the option to disable the multi-language feature (which is not possible...
I spent several hours testing Xeno's features and here is my feedback.
1 - Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to ...
It would be helpful to be able to put in past updates after moving from another system, so that people can look back at past updates still.
Can you integrate with Apple Calendar as well as Google Calendar. Would be helpful for companies not using Google.
Could you allow for a chat to be converted into a text chat similar to the feature of Podium. Allows chat to continue even after the customer has left the website... Would be an amazing feature.
Can you allow for more customization of the header on the support page, as well as customizing the Title of the page? Would be helpful to make site look more consistent and with SEO.
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